Area Lead Health Information Specialist

Datavant•Nashville, TN

12d•Onsite

About The Position

Datavant is hiring an intermediate-level Health Information Specialist to process and disclose medical records in a timely, accurate, and efficient manner while protecting patient privacy and complying with HIPAA, applicable authorizations, and company and facility policies. This onsite role requires frequent local and regional travel—75% or more—to provide Release of Information (ROI) coverage and operational support across Nashville, Green Hills, Lebanon, Tullahoma, and Clarksville, Tennessee. Approximately 90% of the work involves electronic retrieval, scanning, and copying of medical records, along with documenting information across multiple platforms using two monitors. The remaining work includes lead responsibilities such as conducting team huddles, training and mentoring staff, supporting onboarding, and helping maintain efficient workflows and high-quality service. The position also responds to record requests, handles calls and occasional walk-ins, and may perform related administrative tasks. The role is full-time. Hours of operation vary, with the earliest starting at 7:00 a.m. and the latest ending at 4:30 p.m. Overtime may be required during peak seasons. Datavant provides onsite or virtual training, job shadowing with an assigned mentor, and company equipment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 1 year of health information-related experience.
Able to travel locally and regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Strong attention to detail and quality when handling medical records and compliance-sensitive information.
Ability to work with minimal supervision, adapt to changing priorities, organize and manage multiple tasks, and respond effectively in a fast-paced environment.
Presentation skills for small-group settings and the ability to problem-solve.
Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

At least 2 years of health information-related experience.
Knowledge of Release of Information and HIPAA compliance.
Knowledge of electronic health record systems; EPIC and Cerner experience preferred.
Experience reviewing and redacting medical records for sensitive information in accordance with legal and privacy standards.
Ability to manage and prioritize multiple legal requests while meeting deadlines and productivity standards.
Meets or exceeds company productivity standards.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Retrieve, review, scan, copy, assemble, and disclose medical records accurately, securely, and in compliance with HIPAA and applicable privacy requirements.
Maintain the confidentiality and security of privileged information and safeguard patient records against unauthorized disclosure.
Prepare patient charts by gathering documents and information from paper sources and electronic health records, and ensure records are accurate, complete, and assembled in standard order.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records and transmit records appropriately.
Document information in multiple platforms and maintain working knowledge of company and facility software.
Answer inbound and outbound calls; assist patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, data entry, and scheduling pickups.
Lead daily team huddles and act as a lead resource for staff questions.
Train, mentor, and provide shadowing support to new and existing staff, including onboarding and developmental training.
Assist with regional training, mentoring, and coverage as needed.
Generate reports as directed and assist with quality assurance tasks.
Inform managers and senior leadership of work or site difficulties, fluctuating volumes, issues, opportunities, and challenges.
Meet productivity expectations and participate in project teams and committees supporting operational strategies and initiatives.
Assist with additional duties and responsibilities as required.