Health Analyst Jobs

About The Position

Requirements

• Progressive experience supporting enterprise business applications, preferably benefits administration systems, production operations, or related information technology functions.
• Experience gathering, analyzing, and documenting business requirements, system enhancements, change requests, and defects.
• Experience responding to production incidents, resolving defects, supporting application releases and testing activities, and communicating with stakeholders.
• Experience working in Agile product delivery models.
• Strong written and verbal communication skills, including the ability to explain complex system issues and priorities to business leaders, users, vendors, and technical teams.
• Strong troubleshooting, problem-solving, prioritization, and organizational skills.
• Ability to work independently as a senior individual contributor while collaborating across business and technology teams.
• Experience creating and maintaining SOPs, support documentation, knowledge articles, or similar operational materials.
• Experience supporting insurance benefits administration or comparable enterprise business systems.
• Working knowledge of production support practices, including incident triage, defect tracking, root-cause follow-up, batch job maintenance, and system-status communication.
• Experience using web-based ticket intake, work-management, or service-management tools to assign, track, and report support work.
• Ability to understand system interfaces, interpret common file formats such as EDI and XML, assess dependencies and business-process impacts, and coordinate resolution across teams and vendors.
• Familiarity and experience navigating relational databases using MS SQL.
• Experience supporting customer-facing web portals, including researching access, navigation, workflow, and data-display issues and coordinating resolution.
• Strong skills with Microsoft 365 products, especially Excel.
• Working knowledge of API testing and debugging tools.
• Experience coordinating code releases, smoke testing, validation, and go-live readiness activities.
• Experience supporting technology vendors and geographically distributed or off-hours support resources.
• Demonstrated ability and willingness to incorporate AI into day-to-day work to optimize efficiency, reduce manual effort, and improve deliverable quality.

Nice To Haves

• Experience with the EIS insurance administration platform.
• Familiarity with cloud-hosted infrastructure and benefits administration system support.
• Experience with Copilot and Claude.
• Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, Business Administration, or a related field is preferred.

Responsibilities

• Partner with business stakeholders to define and document system enhancements, change requests, and defects.
• Manage the workflow, assignment, tracking, and reporting of defects received through the web-based ticket intake system and shared email account.
• Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation.
• Communicate production defect status, impact, and priority to Renaissance business leaders, stakeholders, and system vendors.
• Monitor production system performance, batch jobs, and infrastructure components in collaboration with technology vendors.
• Support standard-file and API-based system integrations and coordinate issue resolution with internal teams and vendors.
• Plan, coordinate, and execute smoke testing for production code releases and user acceptance testing for defect fixes; document results and escalate issues.
• Triage, communicate, and document urgent production incidents, and follow up with technology support vendors regarding root cause and corrective action.
• Provide timely system status updates to leadership and business users during upgrades, production incidents, and outages.
• Plan code releases with technology vendors, including release-readiness activities and stakeholder communications.
• Coordinate with off-hours vendor support resources to help maintain system stability and release integrity.
• Identify business-user knowledge gaps and facilitate documentation or knowledge-transfer sessions between technology support vendors and business users.
• Meet with business leaders and users to identify opportunities to improve system processes, support practices, and integrations.
• Support vendor management activities related to cloud infrastructure used by benefits administration systems.
• Perform other related duties as assigned.