Application Analyst II

Confluence Health•Wenatchee, WA

13h

About The Position

The Application Analyst II supports assigned applications and provides backup support for the application portfolio managed by the IT Services Applications Team. As a key member of the support team, the analyst builds, maintains, tests, and trains as needed to support successful implementation and ongoing application operations. The analyst serves as the subject matter expert and liaison between clinic staff and the support team for assigned applications, and is the primary contact between supported customers and IT, managing relationships, escalations, communication, and regular updates. The role also manages vendor relationships, support tasks, and escalations, and works with minimal supervision on assigned projects and tasks. The position reports to the IT - Applications Supervisor. It is full-time and hourly, with a stated salary range of $32.56–$50.84. The work is performed in a normal office environment, including extended periods at a desk, telephone and computer work, paperwork, and close proximity to coworkers. The role may require travel for classes or seminars for up to two weeks at a time and on-call rotational after-hours support, including coming on-site when required.

Requirements

Bachelor's degree or three years of work experience in Healthcare IT.
More than three years of experience in application support, as an application analyst, or in a healthcare IT-related position.
Experience implementing or upgrading applications.
Ability to attend assigned classes or seminars and complete required certifications; travel may be required for up to two weeks at a time.
Availability for an on-call rotational schedule for after-hours support, including the ability to come on-site when required.

Nice To Haves

Experience working within an application support team; specific application experience may be required depending on the position.
Ability to work with all levels of staff to identify needs, both independently and in team environments.
Ability to work with clinical staff, providers, and managers to identify needs.
Knowledge of healthcare organizations and clinic workflows.
Strong oral, written, and presentation skills, along with strong customer service, time-management, and prioritization skills.

Responsibilities

Liaise with vendors and other IT teams; participate in system design, define setup requirements, and document system setup.
Maintain FAQs, knowledge base articles, and help desk documentation for assigned applications.
Document current clinic workflows and work with appropriate staff to identify needs and modifications.
Develop and use testing and communication plans, execute system upgrades, and recommend improvements to testing guidance.
Work with IT staff to resolve issues and user concerns, and track and perform system change requests.
Perform system imports, develop reports, make configuration changes, and handle help desk tickets in a timely manner.
Identify, recommend, create, and perform user security and maintenance standards and activities.
Follow implementation requirements in project plans and specifications and comply with IT change-control processes.
Consult with clients and end users to evaluate requirements, design strategies, and prepare action plans.
Communicate system changes to stakeholders and attend clinic and team meetings to improve system utilization.
Train individuals or groups and provide system support for identified issues and requests, including mentoring Application Analyst I team members.
Set and manage task timelines, prioritize work, communicate potential barriers, recommend alternate strategies, and use project-management tools to document issues and task status.
Perform other duties as assigned.
Demonstrate Standards of Behavior and follow the Code of Conduct.