Application System Analyst II - Cadence

CHRISTUS Health•Tyler, TX

About The Position

The Application System Analyst II serves as a liaison among system end-users, operational leaders, support resources, and vendors to design, build, support, and optimize assigned applications. The analyst works with the Service Desk on service requests and analyzes business issues, requirements, and workflows to meet operational and organizational needs. The role contributes to analysis, testing, documentation, and implementation of medium- to high-complexity software activities, using detailed healthcare knowledge and systems expertise with minimal guidance. The analyst independently analyzes, designs, configures, troubleshoots, and supports applications; manages medium-complexity projects and requests; and collaborates with customers, business partners, operational leaders, technical teams, and vendors. The position includes communicating design and configuration concepts, maintaining end-user relationships, providing status updates, following change-management standards, and contributing to user and coworker training. The analyst may be required to travel and to work additional hours during critical problems.

Requirements

At least 3 years of experience.
At least 2 years of experience within healthcare, business, or information systems.
Ability to present complex data meaningfully, such as through charts and graphs.
Ability to adjust to and implement change.
Problem-solving and multitasking skills.
Ability to work as a team member and share information with and assist junior team members.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills to foster teamwork and education.
Strong organizational skills and ability to manage multiple priorities.
Ability to solve moderate incidents without direction and develop new functionality for requests with little direction.
Detailed healthcare knowledge and systems expertise.
Ability to make decisions on primarily routine work and exercise independent judgment under minimal supervision, analyzing variable factors.
Ability to collaborate with senior team members on approaches and solutions.
For Epic Analysts, certification or proficiency in the assigned Epic module must be obtained within 6 months of employment; certifications or proficiencies must remain current through new-version training.

Nice To Haves

Associate or bachelor’s degree preferred, with a focus in healthcare, business, or information systems.
Certifications associated with the area of focus are preferred.
Ability to mentor and train team members within the analyst’s functional or application area.

Responsibilities

Analyze, develop, test, document, educate, implement, support, maintain, and optimize assigned applications, solutions, and business processes.
Collaborate across teams and with customers, operational leaders, business partners, technical teams, support resources, and vendors to deliver solutions and resolve issues.
Provide oversight and project management for assigned tasks and manage medium-complexity projects and requests.
Analyze processes and requirements through process mapping, stakeholder analysis, requirements elicitation, and specification gathering; complete gap analyses and provide recommendations.
Independently analyze, design, and configure applications, and communicate design and configuration concepts and issues to users and stakeholders.
Represent user needs in system updates and enhancements, and collaborate with operational leaders to promote standardized best-practice workflows and content.
Troubleshoot and resolve moderate incidents and requests independently; escalate when service-level agreements are breached or appropriate vendor action is not occurring.
Follow organizational standards and strict change-management processes, including appropriate approval, testing, and validation of system changes.
Coordinate vendor code changes for financial and business application issues and work with technical teams to identify infrastructure issues affecting applications.
Provide clear project status reports and consistent, carefully reviewed documentation for end users and leadership.
Maintain relationships with end-user leadership, address conflicts proactively, and help facilitate timely decisions and practical solutions.
Review new application releases and functionality and continuously develop application and infrastructure knowledge.
Use application training and reference materials effectively and guide or train newer team members and users.
Complete assigned educational courses or presentations and perform other duties as assigned.
Travel to perform duties if required and work additional hours as needed during critical problems.