APPLICATION ANALYST II
About The Position
The Application Analyst II is primarily responsible for designing, building and configuring, testing, validating, documenting, and providing ongoing support for healthcare software applications. The role investigates issues, recommends solutions, implements processes and guidelines to reduce problems, and supports application improvements and workflow changes. The analyst coordinates increasingly complex projects or work streams within the scope of larger projects, completes work against defined milestones and support requirements, and collaborates with clinical disciplines to promote end-user engagement, intentional design, and workflow control. The position also provides technical and functional analyst support and performs other duties as required.
Requirements
- Bachelor’s degree in Information Services, a related field, or equivalent experience.
- Three years of experience in IT or an analytical clinical discipline.
- Proficiency with Microsoft Office or similar applications.
- Excellent verbal and written communication, analytical, teamwork, and time-management skills.
- Ability to exercise tact and good interpersonal skills.
- Demonstrated ability to complete projects independently, solve complex problems, and resolve conflicts in a timely manner.
- Demonstrated understanding of healthcare organizations, ancillary systems, and health system operations.
- Epic application certification, or ability to obtain it within six months of employment.
Nice To Haves
- Experience in a clinical setting.
- Experience with Electronic Health Records platforms such as Epic, ITSM applications such as KACE, HRIS such as Infor, cloud deployments such as Azure or AWS, and other digital platforms and services.
Responsibilities
- Design, build/configure, test, validate, document, and provide ongoing support for healthcare applications.
- Investigate issues, recommend solutions, and implement processes and guidelines intended to reduce problems.
- Coordinate increasingly complex individual projects or work streams within the defined scope of an overall project.
- Complete tasks based on clearly defined project milestones and support requirements.
- Expand or modify systems to serve new purposes or improve workflows.
- Review and analyze system and performance indicators to locate problems and correct errors; escalate issues to appropriate staff for timely resolution.
- Participate in scheduled version upgrades to keep applications and users current.
- Coordinate projects, schedule meetings, and facilitate meetings to complete assignments.
- Maintain records of change requests, their approval stage, training for changes, and live dates; regularly attend the change control committee.
- Work with clinical disciplines to support end-user engagement, intentional design, and workflow control.
- Provide technical and functional analyst support.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
