Application Support Analyst II

Cobb County Government • The David Hankerson Building Marietta, GA

23h • Onsite

About The Position

Provides programming and analytical support for assigned enterprise application systems, with advanced application support for the Finance and HR departments. Applies technical and functional knowledge and analytical skills to design, develop, and implement information systems and infrastructure solutions in complex problem areas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. This is not a remote or work-from-home position; a hybrid schedule may be considered after the probationary period.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Management Information Systems, or a related field.
• Experience in application analysis, development, configuration, and support.
• Experience with troubleshooting principles, methodologies, and issue-resolution techniques.
• Experience developing training and technical documentation for end users.
• Additional years of programming and application-support experience may substitute for a portion of the required education.
• Equivalent combinations of education, training, and experience may qualify.
• Ability to learn, understand, and apply County and departmental policies, practices, and procedures.
• Experience with SQL, SQL development, database reporting tools, and developing database queries.
• Knowledge of source-control concepts and change-management procedures.

Nice To Haves

• Functional and technical system-administration experience with enterprise systems.
• Familiarity with OpenGov and CGI/Advantage Finance and HR systems, including administrative tables and specialty areas.
• Strong analytical skills.
• Familiarity or experience creating and modifying reports using Business Objects or Power BI.
• Experience with MSSQL databases and Linux.
• Proactive coordination of monthly, yearly, and on-demand processes.
• Understanding of basic accounting principles.
• IT Infrastructure Library (ITIL) certification.

Responsibilities

• Provide user support for assigned applications by identifying and resolving problems, restoring service promptly, modifying configurations to meet user needs, and ensuring computer equipment and operations comply with applicable policies and procedures.
• Troubleshoot end-user issues, respond to initial on-site assistance requests, resolve problems, escalate issues to vendors or other personnel when appropriate, and help maintain continuous application operations.
• Conduct user training, prepare and revise training manuals and lesson plans, select suitable training times and locations, answer questions, and provide individual training as needed.
• Assist with application upgrades by directing vendor implementation, configuring system components, coordinating and conducting testing, training end users and management, tracking issues, and working with County staff and vendors on resolutions.
• Support complex applications with multiple web, application, and database servers.
• Develop, modify, and maintain systems and software, including writing code, following departmental design and coding standards, using various programming languages, and designing user-friendly interfaces and screen flows.
• Keep informed about new applications, technologies, technical methods, trends, and professional developments through publications, manuals, websites, conferences, workshops, and training.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level