Enterprise Application Support Analyst II

Wieland • Louisville, KY

1d • Hybrid

About The Position

Wieland is hiring an Enterprise Application Support Analyst II. The Application Support Specialist provides second-level support for SAP and other enterprise applications or modules. This role is responsible for managing support tickets and recurring issues, engaging with key users and contributing to continuous improvements. The specialist works independently while collaborating closely with business and IT-internal stakeholders to ensure stable and efficient system operations. Furthermore the role is responsible to accompany a smooth transition from project completion to operational support, including taking ownership of the final acceptance of the solution at the end of the project. In addition, The Application support specialist also assists in project management, implementation planning, and test approach/planning for small to medium-sized improvements and projects. This role is centered on SAP Sales and Distribution (SD), with the opportunity to expand into related modules such as PP, MM, and FICO. Broader experience is a plus, but we value a willingness to learn and grow. This role is located in Louisville, KY and will be Hybrid. While this role is local, occasional travel to other locations will be required (10-20% travel).

Requirements

• Must have a bachelor's degree.
• 3 + years of hands-on SAP application experience, including strong functional experience in SAP Sales and Distribution (SD), with demonstrated ability to independently analyze and resolve complex application and business processe issues.
• Excellent communication and collaboration skills for engaging with business users.
• Must be willing and able to occasionally work outside of regular business hours (including weekends) if necessary
• This position requires travel, mainly to Germany and other Wieland business units as needed (10 to 20%).
• Strong business process and application experience in supply chain/Logistics/Material Management, background in finance is considered an asset.
• Thorough understanding of S/4 HANA, SAP Net Weaver architecture, related business processes, and system configurations.
• Knowledge of software development life cycle (SDLC) methodologies; programming logic and work-flow concepts; and test planning, coordination, and execution
• Demonstrated ability to effectively communicate in technical and non-technical terms, at all levels, within and outside the organization, with strong written and verbal communication skills.

Nice To Haves

• opportunity to expand into related modules such as PP, MM, and FICO.
• Broader experience is a plus, but we value a willingness to learn and grow.
• background in finance is considered an asset.

Responsibilities

• Independently manages and resolves second-level support tickets, incidents, recurring issues and complex SAP SD application and business-process issues, including root-cause analysis and coordination of cross-functional resolution when required.
• Collaborates with key users to analyze, troubleshoot, and resolve problems.
• Supports continuous improvements and enhancements to increase system efficiency and user adoption.
• Perform application configurations, master data updates, and minor enhancements, as needed.
• Accompanies the transition from project closure to ongoing operational support.
• Document files, update knowledge articles, and share best practices with the user community.
• Contribute system testing, user acceptance testing, and training activities for system changes or upgrades.
• Strengthens and extends the knowledge of process and systems.

Benefits

• Medical, Dental, Vision, Disability, Life & more!
• 401(k) contribution + match.
• Paid Vacation & Holidays.
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level