Supply Chain Operations Analyst II

Yale New Haven Health•New Haven, CT

19h

About The Position

The Supply Chain Operations Analyst II processes reporting, data, and MMIS requests assigned by the team Coordinator, with a primary focus on QSight and Infor MMIS systems. The role coordinates with Corporate Supply Chain team members, customers, and support departments to provide timely support. It queries, interprets, and analyzes data using Microsoft Excel, SQL, Tableau, and MMIS reporting platforms, and maintains reporting dashboards. The analyst facilitates system design, configuration, and interface testing; reports results according to departmental standards; helps resolve design issues; and recommends solutions and process enhancements. The role maintains and coordinates MMIS-related applications, tracks and resolves software changes, supports system maintenance and configuration, and handles project tasks and incidents. It also supports analytics teams and customers, trains new analysts, and contributes to hiring and staff performance processes. The position requires adaptability, independent work where appropriate, collaboration, customer focus, and adherence to corporate compliance and patient confidentiality guidelines.

Requirements

Bachelor's degree in Business, Supply Chain Management, Finance, Computer Science, or a related discipline.
Minimum 5 years of experience in Supply Chain Management, Information Technology, Finance, or a related field.
Ability to summarize, analyze, and report data.
Experience with database management and managing data input, analysis, and reporting using a variety of software packages.
Excellent analytical and computer software skills, particularly with Microsoft Office, Tableau, or ERP/Point of Use systems.
Ability to research and interpret data, including reporting, preparing, and presenting data.
Excellent interpersonal and communication skills.
Ability to function effectively with multidisciplinary teams.
Successful completion of Analyst I goals and success factors, including at least one review cycle with an exceptional overall evaluation.
Demonstrated leadership ability and qualities.

Nice To Haves

Knowledge of financial principles.
QSight or Infor experience.
Professional certification.
Business analytics or Materials Management professional certification, such as CMRP, Six Sigma, APICS CPIM, or CSCP.

Responsibilities

Determine efficient and accurate ways to collect data from internal and external databases, information systems, personnel, and vendors.
Work with multidisciplinary teams to determine efficient data collection methods.
Communicate and follow up with hospital and Health System Materials Management personnel, users, and vendor representatives to coordinate data collection.
Perform complex data queries, reports, and analysis for Corporate Supply Chain customers.
Perform daily MMIS system maintenance, build, and configuration.
Assist with MMIS system testing in conjunction with ITS and other functional areas.
Assist with Corporate Supply Chain project tasks and incidents assigned through IRMA, Remedy, or other project or incident management platforms.
Provide professional troubleshooting and support for Corporate Supply Chain customers.
Submit and monitor Remedy tickets for security requests and incident tickets.
Analyze business processes, verify system configuration and function, and recommend changes and enhancements.
Assist with maintenance and coordination of third-party MMIS applications, including GHX, Parex, and QSight, as well as new programs used within the Corporate Supply Chain.
Work autonomously when appropriate and escalate issues appropriately within the Health System and hospitals.
Collaborate with supply chain personnel and hospital users to accomplish goals.
Follow corporate compliance and patient confidentiality guidelines and maintain confidentiality of vendor pricing.
Maintain skills and access to the ERP system to provide support as appropriate.
Adopt available web-based tools and integrate them into daily work processes.
Interact with senior management, physicians, department heads, Materials Management staff, and Vertical Network customers with a customer-focused approach.
Complete month-end and year-end closings accurately and on time to support general ledger reporting requirements.
Maintain Corporate Supply Chain intranet data.
Meet Analyst I goals and success factors, including completing at least one review cycle with an exceptional overall evaluation.
Demonstrate leadership qualities and independently help train new analysts.
Develop the ability to assist all three Analytics teams: Clinical Data, Reporting, and MMIS Support.
Perform independent Item Master and Contract loads.
Pursue professional development, such as business analytics or Materials Management certifications.
Maintain reporting dashboards.
Facilitate system design, configuration, and interface testing procedures and report results according to departmental standards.
Assist in resolving major design issues and recommend solutions.
Provide input to MMIS staff performance evaluations and assessments.
Participate in new-hire interviews with the Supply Chain Analytics Manager.
Log, track, and resolve issues and changes related to software code modifications or enhancements.
Handle interdepartmental and customer requests in a timely manner.
Maintain adaptability to changing and ambiguous environments and promote a team atmosphere focused on goals, schedules, and deadlines.