Epic Analyst II (Cupid Certification Required)
About The Position
The Epic Senior Systems Analyst is responsible for in-depth knowledge of Cupid Epic System software. The analyst communicates regularly, reviews the software, develops an understanding of business operations, and works with Epic, project teams, NYULMC business representatives and subject matter experts, and end users to tailor the system to the organization’s needs. The role includes analyzing workflows, data collection, report details, and technical issues associated with Epic; developing and documenting internal procedures; and designing, building, testing, installing, and maintaining system solutions. The analyst is expected to use critical thinking and work independently to provide solutions that meet business needs. The role also supports training, testing, releases, troubleshooting, disaster recovery, and on-site support during go-lives and upgrades. The analyst contributes to project scoping and timelines, facilitates meetings, follows quality assurance and change-management processes, and analyzes new functionality and interface requirements.
Requirements
- Four years of experience and a BA/BS degree or equivalent.
- Certification in one or more Epic applications.
- Experience with multiple Epic implementations.
- Effective oral and written communication and follow-up skills.
- Strong interpersonal relationship skills.
- Strong desktop-tool skills, including Word, Excel, and PowerPoint.
- Good process-design experience.
- Basic project-management skills, including leading meetings, prioritizing, resolving conflicts, maintaining an issues list, and managing a project plan.
- Self-motivated, detail-oriented, and able to solve problems.
- Ability to effectively communicate with all levels of the organization.
Nice To Haves
- Healthcare experience required.
Responsibilities
- Communicate effectively across all teams affected by assigned tasks.
- Work with application managers, directors, and project teams to collect, analyze, and document business operations and workflows.
- Keep trainers informed about new functionality and system changes.
- Analyze data conversion needs.
- Ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions.
- Recommend, review, and test changes, enhancements, and new releases as assigned.
- Troubleshoot problems, answer user questions, and provide rotating on-call support.
- Collaborate with colleagues and across teams to complete tasks.
- Collaborate with Epic using Sherlock or other appropriate tools.
- Complete tasks promptly and maintain accurate documentation.
- Participate in disaster recovery measures.
- Work with the application manager or director to assess projects, scope, and timelines.
- Participate in and contribute to meetings; lead and facilitate meetings when needed.
- Ensure quality assurance processes are followed, including change management and testing.
- Provide assigned on-site support during go-lives and system upgrades.
- Understand interface requirements and considerations and ensure end-to-end workflow testing.
- Analyze new-release functionality to identify impacts.
- Analyze workflows, data collection, reporting details, and other technical issues involving Epic.
- Develop and document internal procedures used with Epic applications.
- Design, build, test, install, and maintain system solutions.
Benefits
- Comprehensive benefits and wellness package
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care
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What This Job Offers
Job Type
Full-time
Career Level
Senior
