Epic Learning Lead II (Cupid)

Emory Healthcare•Tucker, GA

1d•$35 - $44•Hybrid

About The Position

Emory Healthcare is seeking an experienced, certified Epic Principal Trainer to serve as an Epic Learning Lead II supporting Epic’s Cupid module. The role develops and delivers engaging training for end users and serves as a subject matter expert who creates customer-facing content, leads presentations, and prepares staff to use Epic effectively in support of patient care. Training support includes new hires and acquisition employees. Day-to-day work varies by project and may include working with super users at field locations; creating and delivering content using Captivate; developing training plans, modules, and presentations; delivering classes as needed; and maintaining the learning management system (LMS). The team helps fill the training support role otherwise provided by Epic vendor training partners. Building on the Epic Learning Lead I role, the ELL II enhances training strategies, user engagement, and program effectiveness. The position collaborates with stakeholders, subject matter experts, and instructional designers to optimize training for major Epic releases, upgrades, and Emory-specific initiatives. It uses feedback and data to keep training dynamic, measure learning effectiveness, and align education with organizational goals. This is an Atlanta-based hybrid role requiring a monthly onsite team meeting and some onsite project-related support. Emory is seeking local candidates or candidates able to relocate.

Requirements

Epic Cupid certification, either Principal Trainer or Analyst, is required.
Associate degree plus five years of experience designing, developing, and implementing training, readiness, and change management solutions, or seven years of relevant experience.
Maintain the appropriate certification for the Epic application.

Nice To Haves

Radiant and/or Ambulatory certification.
Epic Training Build Certification (TED 300).
Experience creating training plans and delivering presentations and/or training classes.
Experience using Captivate for content creation.

Responsibilities

Develop and deliver engaging training programs for end users of Epic’s Cupid module.
Support Epic training for new hires and acquisition employees.
Create customer-facing training content, presentations, training plans, modules, and Captivate content.
Deliver training classes as needed and maintain the learning management system (LMS).
Collaborate with stakeholders and subject matter experts to develop and optimize content for major Epic releases, upgrades, and Emory-specific initiatives.
Maintain a feedback loop to gather and address user feedback on training.
Oversee and maintain the super user program for the application, including providing operational leadership with program information.
Manage training projects to align business objectives and requirements with implementation timelines.
Use data from various resources to guide training decisions, improve productivity, and measure learning effectiveness.
Apply adult learning theories to develop storyboards for videos and eLearning content.
Work with instructional designers to create engaging, competency-based, instructionally sound education materials.
Maintain the appropriate Epic application certification.
Participate in professional activities and organizations to stay current with trends and developments in Epic training and healthcare IT.