Associate Network Operations Center Analyst

Abarca Health • San Juan, PR

1d • Hybrid

About The Position

As the Associate Network Operations Center Analyst, you will monitor and maintain network infrastructure to ensure optimal performance and minimal downtime. You will diagnose and resolve network issues, collaborate with IT teams to improve network performance, and provide technical support to end users. The role requires analytical skills, familiarity with network monitoring tools, and the ability to work in a fast-paced environment. Shift work supports 24/7 operations.

The position may require work in a specified time zone or schedule to accommodate business needs. On-call availability, including evenings, weekends, and holidays, may also be required to address emergent issues or provide operational support. The role requires travel 15% of the time, in state or out of state. A flexible hybrid work model with certain on-site workdays applies to the Puerto Rico location only.

Requirements

• Associate’s degree or bachelor’s degree in Information Technology, Computer Engineering, Computer Science, Technology, or a related field; equivalent relevant experience may be considered in lieu of a degree.
• At least 1 year of experience in a similar infrastructure operations and technology role or in a customer-facing technical support environment.
• Experience implementing, administering, monitoring, and troubleshooting network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
• Willingness to travel 15% of the time per year, in state or out of state.
• Availability to work rotating or irregular shifts, including weekends and certain holidays, as required by business or operational needs.
• Excellent oral and written communication skills.

Nice To Haves

• CompTIA A+ or Network+ certification.
• Experience in pharmacy benefit management, healthcare, and/or insurance industries.
• Experience with Microsoft Windows Server 2008, 2012 R2, 2016, and 2019.

Responsibilities

• Install, configure, and maintain computer networks and devices.
• Install and manage network security hardware and software.
• Monitor and ensure network performance and integrity.
• Send internal and external communications for events.
• Identify and solve problems with computer networks and systems.
• Work effectively with communications service providers (ISPs) and other vendors.
• Create and maintain documentation of network components, processes, and diagrams.
• Diagnose and resolve network issues, collaborate with IT teams to improve network performance, and provide technical support to end users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree