Associate NOC Technician (Network Operations Center)

Ziply Fiber•Everett, WA

1d•$19 - $33•Onsite

About The Position

The Associate Network Operations Center (NOC) Technician monitors Ziply Fiber network infrastructure day to day, documents and escalates problems, and receives customer calls. The role includes working with other network staff and completing projects independently. The technician monitors network health and alarms, creates tickets for issues, provides shift support, and uses basic troubleshooting and documentation skills while following the NOC master playbook. The position also involves responding to customer requests by email, phone, and chat in a fast-paced environment.

Requirements

High school diploma or GED.
Basic knowledge of network protocols and network topology.
Basic knowledge of troubleshooting internet routing protocols such as OSPF and BGP.
Basic knowledge of VOIP, including SIP and TDM.
Basic knowledge of router and switch operation.
Ability to thrive in a high-pressure environment and provide excellent customer service.
Ability to use NOC tools for issue identification and escalation.
Time management skills and ability to prioritize.
Ability to communicate effectively with all levels of an organization, including strong oral and written communication skills.
Ability to operate office equipment and software, including a personal computer, Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
Ambitious and goal oriented, with attention to detail and problem-solving skills.
Ability to work both as part of a team and independently.
Ability to work various shifts as needed, including weekdays, weekends, swing, and night shifts.
Ability to work independently and apply sound judgment and reasoning to a variety of situations.
Ability to multitask and collaborate effectively with other personnel to meet deadlines.
Strong organizational skills and ability to work within critical deadlines and adjust to rapidly changing priorities and schedules.
Must be currently authorized to work in the United States for any employer; sponsorship is not available.

Nice To Haves

Telecom Network Operations Center experience.
Basic experience and understanding of switches and routers.
Basic understanding of IPv4 and IPv6 subnet address standards.

Responsibilities

Monitor the overall health and availability of systems from the Network Operations Center.
Monitor network and system alarms, create tickets for associated issues, and dispatch them to the appropriate group for resolution.
Provide shift support for Ziply Fiber network systems.
Use methodical, logical, process-driven troubleshooting tools and approaches, including nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, and Remedy.
Document processes, procedures, and systems.
Receive inbound support requests through email, phone, and chat.
Adhere to processes and policies in the NOC master playbook.
Perform other duties as required to support the business and evolving organization.