Drug-GM Merchandise Clerk
The Kroger Co. • San Buenaventura (Ventura), CA2d
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DRUG-GEN MDSE/CLERK
The Kroger Co.•San Buenaventura (Ventura), CA
About The Position
Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Support the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves answering customer questions and recommending products, maintaining product knowledge, offering samples, informing customers about specials, reviewing sell-by dates, and labeling, stocking, and inventorying merchandise. The clerk also supports safety, equipment maintenance, and store operations by reporting discrepancies, unsafe conditions, accidents, repair needs, and suspected illegal activity. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, and assisting customers and community members, including minors, individuals with special needs, and older adults.
Requirements
- Retail experience.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and respond to questions or make suggestions.
- Offer product samples to help customers discover items or products they ask about.
- Inform customers of Drug GM specials.
- Recommend Drug GM items to help customers find the products they want and need.
- Review sell-by dates and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special advertisements.
- Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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