GM/HBC Manager

Albertsons•Anthem, AZ

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, including supervising and training personnel to achieve sales and profit objectives. The role exemplifies strong customer service and provides operational feedback and recommendations to the Store Director and Division management. The manager is responsible for total store operations when the Store Director is absent. The position plans and directs day-to-day department operations, ensures product quality and compliance with code-date, sanitation, safety, and security standards, and implements company and division operating and merchandising policies. It manages ordering and inventory, receiving and processing merchandise, reclamation, pricing, stocking, merchandising, shrink control, records, schedules, and department performance. The manager also leads department personnel, supports hiring and training, addresses associate and customer concerns, communicates sales goals and opportunities, and maintains positive relations with associates, customers, and vendors. The role requires retail management experience, broad knowledge of store operations, strong leadership and communication skills, business and financial understanding, and the ability to work across store positions as needed. Work takes place primarily in a temperature-controlled store and may include exposure to cold storage, hot food equipment, and outdoor temperatures. The position often requires working nights, weekends, and holidays, with varying scheduled hours and occasional travel, including overnight travel.

Requirements

Retail background with prior management experience related to retail operations.
Thorough understanding of overall company practices, policies, and procedures.
Strong written and oral communication skills, leadership and interpersonal skills, and proven ability to manage people.
Ability to maintain composure and take initiative when dealing with customers, vendors, coworkers, interruptions, and complaints.
Ability to identify needs, problems, and opportunities; make short- and long-term plans; and implement them to maximize sales and gross margins.
Ability to judge and react to business activity.
Basic knowledge of every position in the store.
Knowledge of basic mathematics, accounting, and computer software.
Knowledge of and compliance with applicable state, local, and federal regulations.
Strong business and financial knowledge, including extensive working knowledge of profit-and-loss statements.
Knowledge and ability to implement emergency procedures for equipment and computer software malfunctions.
Basic knowledge of employment laws and workplace practices.
Must be friendly and courteous and interact effectively with all levels of personnel.
Must stand and walk for long periods and reach, lift, stack, and maneuver objects weighing up to approximately 50 pounds.
Must push and pull fully loaded hand trucks and pallet jacks.
Mental alertness to ensure safe and accurate completion of work activities.
Good attendance is required.
Must often work nights, weekends, and holidays; scheduled hours vary.
Occasional travel, including overnight travel, may be required.

Responsibilities

Champion company and division customer-service programs and meet or exceed customer-service goals.
Direct day-to-day Drug Department operations, including customer-service and lobby areas where applicable.
Perform daily inspections and take corrective action to ensure product quality, code-date, sanitation, safety, and security compliance.
Implement company and division operating and merchandising policies and establish department procedures as needed.
Control shrink and implement emergency procedures for equipment or computer software malfunctions.
Order general merchandise and maintain inventory levels according to division directives.
Supervise reclamation processing and maintain orderly, in-stock department and back-room conditions.
Supervise receiving, storing, stocking, pricing, merchandising, and accounting for merchandise received.
Monitor daily logs, purchase reports, sales, labor, and department records.
Schedule department associates to provide adequate coverage and service levels.
Direct, motivate, train, and participate in hiring, transfer, and selection of department personnel.
Ensure associates understand their duties and company policies and procedures; monitor performance and recommend personnel actions.
Resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Identify and train associates with advancement potential.
Communicate sales goals, department performance, and sales opportunities to associates and management.
Maintain positive associate, customer, and vendor relations; use suggestive selling and other sales techniques.
Respond appropriately to incoming calls and resolve customer complaints, reporting them to the Store Director as appropriate.
Attend required training and sales meetings and help maintain positive associate morale.
Comply with and ensure compliance with company policies, procedures, grooming standards, and dress code.
Maintain confidentiality of associate, store sales, and company information, and perform duties honestly and with integrity.
Provide feedback and recommendations on operational issues to the Store Director, District Sales Manager or Director of Operations, and Division management.
Cover various store positions and assume total store operational responsibility in the Store Director’s absence.