GM/HBC Manager

Albertsons Companies•Anthem, AZ

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, exemplifying strong customer service while supervising and training personnel to achieve sales and profit objectives. The position provides feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management. In the absence of the Store Director, the manager is responsible for total store operations. The manager plans and oversees the department’s daily operations, including customer service or lobby areas in some locations. Duties include maintaining product quality, code-date standards, sanitation, safety, security, inventory, merchandising, and orderly in-stock conditions. The manager implements company and division policies, controls shrink, monitors department performance and labor, and handles operational contingencies such as equipment or computer software malfunctions. The role includes scheduling, directing, motivating, training, and participating in the selection and hiring of department associates; monitoring performance and recommending personnel actions; resolving appropriate associate concerns; and communicating sales goals and opportunities. The manager also responds to customer complaints, maintains accurate records and confidentiality, attends required training and meetings, and ensures compliance with company policies and applicable regulations. The position requires retail management experience, strong leadership and communication skills, business and financial knowledge, and the ability to work with customers, vendors, associates, and management at all levels. It involves extended standing and walking, handling and moving merchandise, and may require covering various store positions. Occasional overnight travel may be required, and work hours vary, with frequent nights, weekends, and holidays.

Requirements

Retail background with prior management experience related to retail operations.
Thorough understanding of overall Company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills, with proven ability to manage people.
Ability to maintain composure with customers, vendors, and coworkers and to handle interruptions and complaints.
Basic knowledge of employment laws and workplace practices.
Ability to identify needs, problems, and opportunities; plan for the short and long term; and implement plans to maximize sales and gross margins.
Ability to judge and respond to business activity and basic knowledge of every position in the store.
Knowledge of basic math, accounting, and computer software; strong business and financial knowledge; and extensive working knowledge of profit and loss statements.
Knowledge of and compliance with state, local, and federal regulations.
Ability to implement emergency procedures, including responses to equipment and computer software malfunctions.
Ability to stand and walk for long periods; reach, lift, stack, and maneuver objects up to approximately 50 pounds; and push and pull fully loaded hand trucks and pallet jacks.
Mental alertness to complete work safely and accurately and ability to cover various store positions as required.
Compliance with Company grooming standards and dress code.
Good attendance.

Responsibilities

Champion Company and Division customer service programs to meet or exceed customer service goals.
Assume responsibility for total store operations in the absence of the Store Director.
Plan, organize, and direct day-to-day Drug Department operations, including customer service or lobby areas in some locations.
Inspect department sections and initiate corrective measures to maintain product quality, code-date standards, sanitation, safety, and security.
Implement Company and Division operating and merchandising policies and practices, control shrink, establish department procedures, and implement emergency procedures for equipment and software malfunctions.
Order general merchandise and maintain inventory levels according to Division directives; supervise reclamation processing and maintain orderly, adequately stocked department and back-room areas.
Supervise receiving, storing, stocking, pricing, and merchandising of general merchandise; account for received merchandise and use sales techniques as appropriate.
Monitor daily log sheets, purchase reports, sales, and labor.
Schedule department associates to ensure appropriate coverage and service levels; direct, motivate, train, and participate in hiring, transfer, and selection.
Ensure associates understand their duties and Company policies and procedures; monitor performance and recommend personnel actions.
Resolve associate complaints where appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Identify and train associates with advancement potential.
Communicate sales goals, department performance, and sales opportunities to department associates and management.
Respond appropriately to incoming calls, resolve customer complaints, and report complaints to the Store Director as appropriate.
Attend required training and sales meetings and build positive associate morale.
Comply with and ensure compliance with Company policies and procedures; maintain confidentiality and accurate department records.
Perform all duties honestly and with integrity in compliance with Company policies, practices, and procedures.
Provide feedback and recommendations on operational issues to the Store Director, District Sales Manager or Director of Operations, and Division management.