Generator Technician Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Typically 1–3 years of related experience.
• Valid driver’s license.
• Ability to meet background, drug, and medical requirements.
• Accuracy, organization, customer service skills, and willingness or experience with travel.
• Knowledge and application of customer-focused practices and the ability to create customer solutions.
• Knowledge of customer-service concepts and techniques, with the ability to meet or exceed customer expectations.
• Effective communication skills, including accurately transmitting, receiving, and interpreting information.
• Problem-solving knowledge and ability to apply problem-solving approaches to varied situations.
• Ability to establish and maintain effective working relationships with clients, vendors, and peers.
• Technical knowledge and ability to develop solutions to technical challenges.
• Ability to meet the physical demands described, including frequent standing and reaching, and frequently lifting or moving up to 50 pounds.
• Ability to work in environments with moving mechanical parts and outside weather conditions, and to wear required PPE.
• Ability to travel 10–20% outside the local area.
• Ability to work onsite five days per week and Monday through Friday, 7:00 AM to 3:00 PM; overtime may be needed based on business needs.

Nice To Haves

• NFPA 70E safety qualification.
• OSHA 10 safety qualification.

Responsibilities

• Support coordination of customer calls and requests; prepare service orders and warranty or goodwill claims, and process spare-parts and other administrative and commercial work.
• Manage Genuine Parts and tools orders after handover from Sales to service coordination, and correspond with customers and internal teams.
• Prepare service orders for invoicing by collecting required data, invoices, and labor sheets, and manage spare-parts returns.
• Maintain service-shop documentation changes and collect and share technical information from the Service Library.
• Control invoicing and close orders according to quoted prices and customer conditions.
• Support the Service Warehouse Manager with stock inventories and audits.
• Perform standard preventative maintenance according to manufacturer specifications and conduct onsite service on Olympian products.
• Analyze and resolve faults on customer sites using diagnostic software, special tools, and measuring instruments.
• Prepare detailed service reports, inspection protocols, and photo documentation; assemble documentation folders and forward them to the designated Service Area Manager.
• Use internal and external training opportunities and stay current with technical innovations and circulars.
• Provide technical advice and training to end customers and channel partners while supporting customer satisfaction through professional, solution-oriented conduct.
• Provide remote technical support to Olympian employees and assist with technical issues.
• Plan and execute work preparation and post-work follow-up; maintain company vehicles, tools, and spare parts.
• Conduct routine system testing, load-bank testing under supervision, and operational checks.
• Assist senior technicians in diagnosing mechanical and electrical issues, including fuel, cooling, and starting systems.
• Diagnose and repair electrical faults.
• Perform basic generator commissioning and startups, and integrate generators with ATS.
• Respond to basic service calls and support emergency after-hours work as needed.
• Learn to interpret wiring diagrams, schematics, and technical manuals.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, including vacation, holidays, and volunteer time.
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary benefits and employee discounts.
• Career development.
• Incentive bonus.
• Disability benefits.
• Life insurance.
• Parental leave.
• Adoption benefits.
• Tuition reimbursement.
• Company phone.
• Company credit card.
• Company vehicle, including insurance, towing, and personal use.