Industrial Generator Field Service Technician 2
About The Position
The Industrial Generator Field Service Technician 2 maintains, troubleshoots, repairs, and optimizes gas and diesel engines to support safe, efficient, and reliable operation. The role performs scheduled and unscheduled service on Olympian products at customer locations, diagnoses mechanical and electrical issues, and follows environmental and safety requirements. It also supports service coordination, order processing, service-order and warranty documentation, invoicing, parts returns, technical information sharing, and warehouse inventory activities. The technician performs preventive maintenance, routine system and operational checks, load-bank testing under supervision, advanced generator commissioning and startups, and integration with automatic transfer switches (ATS). The role documents service work, provides technical advice and training to customers and channel partners, supports Olympian employees remotely, and coordinates work preparation and follow-up. The position involves frequent local travel and some travel outside the local area, with emergency after-hours support as needed. It is onsite five days a week and follows a Monday–Friday schedule listed as 7:00 AM–3:00 PM, with overtime based on business needs.
Requirements
- High school diploma or equivalent.
- Typically 2–4 years of related experience.
- Valid driver’s license.
- Ability to meet background, drug, and medical requirements.
- Customer focus and ability to develop solutions tailored to customer needs and satisfaction.
- Knowledge of customer service concepts and techniques, and ability to meet or exceed customer expectations.
- Effective written and verbal communication, including accurately conveying and interpreting information and needs.
- Problem-solving knowledge and ability to apply appropriate approaches and tools to diverse situations.
- Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Technical knowledge and ability to develop and provide solutions to significant technical challenges.
- Accuracy, organization, customer service skills, and willingness to travel.
- Ability to frequently stand and reach with hands and arms, and frequently lift and/or move up to 50 pounds.
- Vision abilities including close, distance, color, and peripheral vision.
- Ability to work onsite five days a week and travel as required.
- Ability to wear required personal protective equipment, including steel-toed safety shoes and safety glasses.
Nice To Haves
- NFPA 70E safety qualification.
- OSHA 10 safety qualification.
Responsibilities
- Support coordination of customer calls and requests; prepare service orders, warranty or goodwill claims, and spare-parts and commercial administration.
- Manage Genuine Parts and tools orders after handover from Sales, and communicate with customers and Olympian personnel.
- Prepare service orders for invoicing by collecting required data, invoices, and labor sheets, and manage spare-parts returns.
- Maintain service-shop documentation and share technical information from the Service Library with service coordination.
- Control invoicing and close orders according to quoted prices and customer conditions.
- Support the Service Warehouse Manager with stock inventory processes and audits.
- Perform preventive maintenance according to manufacturer specifications and conduct onsite service activities on Olympian products.
- Analyze and resolve equipment faults at customer sites using diagnostic software, special tools, and measuring instruments.
- Prepare detailed service reports, inspection protocols, photographs, and documentation folders, and forward documentation to the designated Service Area Manager.
- Use internal and external training opportunities and stay current with technical innovations and circulars.
- Provide technical advice and training to end customers and channel partners, maintaining customer satisfaction through professional, solution-oriented service.
- Provide remote technical support to Olympian employees and assist with equipment-related technical issues.
- Plan and execute work preparation and post-work follow-up; maintain company vehicles, tools, and spare parts.
- Conduct routine system testing and operational checks, and perform load-bank testing under supervision.
- Assist senior technicians with diagnosing mechanical and electrical issues, including fuel, cooling, and starting systems.
- Diagnose and repair electrical faults.
- Perform advanced generator commissioning, startups, and integration with ATS.
- Respond to advanced service calls and support emergency after-hours work as needed.
- Learn to interpret wiring diagrams, schematics, and technical manuals.
Benefits
- Medical, dental, and vision benefits.
- Paid time off, including vacation, holidays, and volunteer time.
- 401(k) savings plans.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSAs).
- Health Lifestyle Programs.
- Employee Assistance Program.
- Voluntary benefits and employee discounts.
- Career development.
- Incentive bonus.
- Disability benefits.
- Life insurance.
- Parental leave.
- Adoption benefits.
- Tuition reimbursement.
- Company phone.
- Company credit card.
- Company vehicle, including insurance, towing, and personal use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
