Industrial Generator Field Service Technician 2

Caterpillar Inc. • Fort Worth, TX

12d • $81,370 - $122,060 • Onsite

About The Position

The Industrial Generator Field Service Technician 2 maintains, troubleshoots, repairs, and optimizes gas and diesel engines to support safe, efficient, and reliable operation. The role performs scheduled and unscheduled service activities on-site and at customer locations, diagnoses mechanical and electrical issues, and helps ensure compliance with environmental and safety standards.

The technician supports service coordination and order processing, including preparing service orders, warranty or goodwill claims, parts orders, and administrative documentation. Responsibilities also include managing service and parts orders, preparing orders for invoicing, controlling invoicing and order closure, supporting warehouse inventory activities, maintaining service documentation, and sharing technical information.

The position performs preventative maintenance, on-site service, troubleshooting, repairs, routine system and operational checks, and load-bank testing under supervision. It also involves commissioning and startup work, ATS integration, customer and employee technical support, service reporting, training, work preparation and follow-up, and maintenance of company vehicles, tools, and spare parts. The role requires frequent customer interaction and travel of 10–20% outside the local area. It is onsite five days per week, Monday through Friday, 7:00 a.m. to 3:00 p.m.; overtime may be needed based on business needs.

Requirements

• High school diploma or equivalent.
• Typically 2–4 years of related experience.
• Valid driver’s license.
• Ability to meet background, drug, and medical requirements.
• Accuracy, organization, customer service skills, and willingness or ability to travel.
• Knowledge and application of customer-focused practices and customer-satisfaction principles.
• Ability to meet or exceed customer service expectations.
• Effective communication skills, including accurately conveying and interpreting information and needs.
• Problem-solving knowledge and ability to apply problem-solving approaches to varied situations.
• Ability to establish and maintain working relationships with customers, vendors, and peers.
• Technical knowledge and ability to develop solutions to technical challenges.
• Ability to perform the stated physical tasks, including frequent standing and reaching and lifting or moving up to 50 pounds.
• Ability to meet the stated vision requirements, including close, distance, color, and peripheral vision.
• Ability to work onsite five days per week, Monday through Friday, 7:00 a.m. to 3:00 p.m.; overtime may be based on business needs.
• Ability to wear required personal protective equipment, including steel-toed safety shoes, safety glasses, and an Arc Flash suit.
• A U.S. Government background check may be required for special government clearance.

Nice To Haves

• NFPA70E safety qualification.
• OSHA 10 safety qualification.

Responsibilities

• Support service coordination for customer calls and requests; prepare service orders and warranty or goodwill claims, and process parts and administrative documentation.
• Manage Genuine Parts and tool orders after handover from Sales, and maintain efficient correspondence with customers and internal teams.
• Prepare service orders for invoicing by collecting required data, invoices, and labor sheets, and manage spare-parts returns.
• Maintain service shop documentation, collect technical information from the Service Library, and share updates with service coordination.
• Control invoicing and close orders in accordance with offered prices and customer conditions.
• Support the Service Warehouse Manager with stock inventories and audits.
• Perform preventative maintenance according to manufacturer specifications and conduct on-site service activities on Olympian products.
• Diagnose and resolve faults on customer sites using diagnostic software, special tools, and measuring instruments.
• Prepare detailed service reports, inspection protocols, photographs, and documentation folders, and forward materials to the designated Service Area Manager.
• Use internal and external training opportunities to stay current with technical innovations and circulars.
• Provide technical advice and training to end customers and channel partners, and support customer satisfaction through professional, solution-oriented service.
• Provide remote technical support to Olympian employees and assist with technical issues.
• Plan and execute work preparation and post-work follow-up; maintain company vehicles, tools, and spare parts.
• Conduct routine system testing, supervised load-bank testing, and operational checks.
• Assist senior technicians in diagnosing mechanical and electrical issues involving fuel, cooling, and starting systems.
• Diagnose and repair electrical faults.
• Perform generator commissioning and startups, and integrate equipment with ATS.
• Respond to advanced service calls and support emergency after-hours work as needed.
• Learn to interpret wiring diagrams, schematics, and technical manuals.
• Travel 10–20% outside the local area and work overtime when business needs require it.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, including vacation, holidays, and volunteer time.
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary benefits and employee discounts.
• Career development.
• Incentive bonus.
• Disability benefits.
• Life insurance.
• Parental leave.
• Adoption benefits.
• Tuition reimbursement.
• Company phone.
• Company credit card.
• Company vehicle, including insurance, towing, and personal use.
• Company service trucks may be assigned based on qualifications and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED