Field Service Technician II - Generator

Ring Power Corporation•Concord, NC

15h

About The Position

The Field Service Technician II diagnoses and performs assigned repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely and follows applicable safety, environmental, and contamination-control requirements, including wearing appropriate personal protective equipment. The role includes completing required training, maintaining the tools needed to diagnose and repair equipment to manufacturer specifications, inspecting components to maximize reuse and control costs, and documenting repairs and labor time in appropriate software. The technician monitors job expenses against repair estimates and alerts a supervisor to cost overruns before work is completed. The position also involves maintaining an orderly work area, improving work methods and safety, contributing positively to team performance, and training or mentoring others. The role has no supervisory responsibility and is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. Work may involve outdoor exposure, temperature extremes, noise, vibration, physical hazards, fumes, dust, and oils, as well as frequent physical activity and lifting or moving equipment and materials.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver’s license.
Successfully completed all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate effectively, orally and in writing, with employees and customers.
Ability to perform complex problem solving with little guidance; independent research and analysis may be required.
Ability to adapt to frequent changes in work priorities, complexity, and workload.
Ability to meet the position’s physical demands, including frequent climbing, kneeling, crouching, crawling, reaching, standing, sitting, walking, handling, repetitive motion, talking, hearing, and pushing, pulling, or lifting loads.
Ability to work in indoor and outdoor conditions, including exposure to temperature extremes, substantial noise and vibration, physical hazards, fumes, odors, dust, mists, gases, poor ventilation, and oils; occasional respirator use is required.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools required to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Maintain an orderly work area and look for ways to improve work methods and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Document repairs performed and account for repair times using appropriate software.
Monitor job expenses against repair estimates and inform the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.