Field Service Technician II - Generator

Ring Power Corporation•St. Augustine, FL

About The Position

The Field Service Technician II diagnoses and repairs customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems. The technician follows safety, environmental, and contamination-control requirements; attends required training; maintains the tools needed to perform the work; and completes repairs and documentation in accordance with manufacturer specifications and company procedures. The role includes monitoring repair costs against estimates, communicating potential cost overruns to a supervisor, and contributing to team performance by completing work safely and on time. The technician may also train or mentor others and perform other duties as assigned. The position requires independent problem solving, information gathering, and judgment within defined objectives. Work priorities, complexity, and volume frequently change. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The role has no supervisory responsibility and involves regular exposure to physical and environmental conditions, including outdoor work, temperature extremes, noise, vibration, hazards, fumes, oils, and airborne contaminants.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Comprehend written material and communicate effectively, orally and in writing, with employees and customers.
Work scheduled regular business hours with frequent requirements to work nights, holidays, and weekends.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and comply with applicable safety, environmental, contamination-control policies, procedures, and regulations; wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and curricula.
Maintain the tools necessary to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Maintain a neat and orderly work area and seek improvements to work methods, the work area, and safety standards.
Inspect components to maximize reuse of parts and control repair costs.
Document repairs and repair time using appropriate software and complete required documentation.
Monitor job expenses against repair estimates and notify the supervisor of potential cost overruns before job completion.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations; maintain positive and supportive conduct.
Train or mentor others in the department.
Perform other duties as assigned.