Field Service Technician II - Generator

Ring Power•St. Augustine, FL

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned generator equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role requires safe, orderly work; adherence to safety, environmental, and contamination-control policies; proper use of personal protective equipment; and completion of required technician training. The technician maintains the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications, inspects components to maximize parts reuse and control repair costs, documents repairs and repair time in appropriate software, and monitors expenses against estimates, notifying a supervisor of potential overruns before work is completed. The technician contributes to team goals by completing work on time while meeting safety and quality expectations, maintaining a positive and supportive approach, and training or mentoring others. The position calls for independent problem solving, initiative, adaptability, accountability, and ongoing development of technical skills. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The role has no supervisory responsibility and involves frequent outdoor work and exposure to physical and environmental conditions described in the posting.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to perform complex problem solving with little guidance; independent research and analysis may be required.
Regularly update job knowledge through retraining, which may be required once or more per year.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations.
Wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated repairs, troubleshooting, and maintenance on customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems.
Work neatly and orderly, seeking improvements to work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.