Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office applications, including Excel, required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Effective problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain professionalism when working with diverse populations and sensitive situations.

Nice To Haves

• Previous experience in a customer service, receptionist, front desk, or administrative support role preferred.
• Data entry experience preferred.
• Bilingual in English and Spanish or English and Creole preferred.

Responsibilities

• Provide exceptional customer service by greeting clients, visitors, and patients in a professional and courteous manner.
• Identify the purpose of each visit and direct individuals to the appropriate department, staff member, or waiting area.
• Answer and direct incoming telephone calls while assisting with general inquiries.
• Maintain accurate visitor and client logs, ensuring all information is entered properly.
• Coordinate the flow of clients and visitors to Social Services staff and Department of Children and Families (DCF) representatives.
• Assist clients with scanning, faxing, copying, and other document-related needs.
• Handle sensitive and confidential information with the highest level of professionalism and discretion.
• Ensure compliance with HIPAA regulations, organizational policies, and procedures.
• Support team members and departmental operations as needed to maintain efficient service delivery.
• Perform additional duties as assigned.

Benefits

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth and advancement within Community Medical Group