Eligibility Assistant - Front Desk

DFR • Greensburg, IN

18h • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk customer service and general office support for case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role involves interacting directly with the general public, clients, office staff, and other state personnel, helping collect paperwork, processing applications, and completing administrative tasks. DFR programs include TANF, SNAP, and Medicaid.

This long-term position is located in Greensburg, Indiana, and offers the opportunity to make an immediate impact in the community, with potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $14.00 per hour, with paid time off and benefits.

Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. The company has more than 1,500 employees in offices throughout North America and provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services. Its stated pillars are Knowledge, Integrity, Innovation, and Service. The company is an equal opportunity employer and will work with applicants to provide reasonable accommodations.

Requirements

• High school diploma or equivalent.
• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable work habits.
• Ability to multitask.
• Proven job stability.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office employee.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED