Eligibility Assistant - Front Desk

DFR • Greencastle, IN

12d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide general office support to case workers and assistance to clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). This front desk role serves the general public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, assist clients, and perform administrative tasks.

This long-term position is located in Greencastle, Indiana, and offers the opportunity to make an immediate impact in the community, with potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $14.00 per hour, with paid time off and benefits.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliability and dependability in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED