Eligibility Assistant - Front Desk

Knowledge Services • Williamsport, IN

6d • Onsite

About The Position

This front desk position is located in Williamsport, Indiana, and supports the FSSA / Division of Family Resources (DFR). The Eligibility Assistant provides general office support to case workers and assistance to clients applying for or receiving public assistance, including TANF, SNAP, and Medicaid. The role interacts directly with the public, clients, office staff, and other state personnel. Duties include helping collect paperwork, processing applications, and performing other administrative tasks.

This is a long-term position with potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. Pay is $14.00 per hour, with paid time off and benefits.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED