Eligibility Assistant - Front Desk

DFR • Winamac, IN

18h • Onsite

About The Position

The Eligibility Assistant is a front desk position located in Winamac, Indiana, supporting the FSSA / Division of Family Resources (DFR). The role provides general office support and assistance to case workers and clients applying for or receiving public assistance, including TANF, SNAP, and Medicaid. It involves direct customer service and interaction with the general public, clients, office staff, and other state personnel. Eligibility Assistant staff help collect paperwork, process applications, and perform other administrative tasks.

This is described as a long-term position with the potential for promotion and an opportunity to make an immediate impact on the community. The position pays $14.00 per hour and has a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. Paid time off and benefits are offered.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or in a Front Office role.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED