Eligibility Assistant - Front Desk

DFR•Bloomington, IN

7d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk customer service and general office support to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role involves direct interaction with the general public, clients, office staff, and other state personnel. DFR programs include TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and assist clients with administrative tasks. This long-term position is located at 1531 S Curry Pike, Bloomington, Indiana. It offers the potential for promotion and an opportunity to contribute to the community. The work week is 37.5 hours, Monday through Friday, 8:00 a.m. to 4:30 p.m., at $15.00 per hour. Paid time off and benefits are offered.

Requirements

High school diploma or equivalent.
Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable at work.
Ability to multitask.
Proven job stability.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist clients with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Collect paperwork and assist with processing applications for public assistance.