Eligibility Assistant - Front Desk

Knowledge Services•Greencastle, IN

11d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk and general office support for case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role involves direct customer service for members of the public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistant staff help collect paperwork, process applications, and assist clients with administrative needs. This long-term position is located in Greencastle, Indiana. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. The wage is $14.00 per hour. Paid time off and benefits are offered, and the position may provide potential for promotion.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Provide general office support and assistance to case workers and clients.
Help collect paperwork, process applications, and assist clients applying for or receiving public assistance.