Eligibility Assistant - Front Desk

Knowledge Services • Indianapolis, IN

12d • Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). This front-desk role serves the public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF cash assistance, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and perform other administrative tasks while providing customer service. The position is located in Indianapolis, Indiana, and is described as a long-term opportunity with potential for promotion.

Requirements

• High school diploma or equivalent.
• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED