Eligibility Assistant - Front Desk

DFR • Williamsport, IN

7d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide general office support to case workers and assist clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-desk focused and involves direct interaction with the public, clients, office staff, and state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and perform other administrative tasks. The position is located in Williamsport, Indiana, and is described as long-term, with potential for promotion and an opportunity to make an immediate impact in the community.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. The wage is $14.00 per hour. Paid time off and benefits are offered.

Knowledge Services is a certified woman-owned professional services organization, established in 1994 and headquartered in Indianapolis, Indiana, with more than 1,500 employees in offices throughout North America. The company describes its guiding pillars as Knowledge, Integrity, Innovation, and Service and states its commitment to reasonable accommodations, equal opportunity, and an inclusive workforce.

Requirements

• High school diploma or equivalent.
• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable at work.
• Ability to multitask.
• Proven job stability.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office employee.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED