Front Desk Receptionist & Phones

West Michigan Dermatology•Courtland Township, MI

18h•Onsite

About The Position

Front Desk Receptionists at West Michigan Dermatology provide caring, personalized service and efficiently manage patient flow in a busy practice. The role requires self-motivation, multitasking, and compassionate, professional interactions with patients. The receptionist welcomes patients in person and by phone; completes registration, verifies demographic and insurance information, and collects copays and outstanding balances. The role coordinates patient flow with patients and clinical teams, schedules follow-up appointments during checkout, and provides patient literature and education. Phone duties include appointment scheduling and cancellation, and responding to medical records and referral questions. General administrative duties include chart preparation, maintaining the waiting room and restrooms, emptying shred bins, and distributing mail and interoffice documents. The receptionist trains and mentors employees, follows HIPAA guidelines, maintains knowledge of departmental processes, and participates in learning opportunities, staff training, and special projects as directed. Other tasks may be assigned by management. The position works in an office environment, including extended periods at a desk and computer use for three to four hours at a time. Employees may be asked to work at a different clinic site to ensure coverage; a valid, unrestricted driver’s license is required, and mileage is reimbursed according to policy. Duties and responsibilities may change.

Requirements

High school diploma.
Excellent command of English, including proficiency in grammar, spelling, and punctuation.
Ability to use multiple computer applications simultaneously for EMR documentation, insurance verification, appointment scheduling, and payment collection.
Computer literacy and ability to work with systems such as EMR, word-processing, and project-management programs.
Ability to listen to, read, understand, and follow oral and written instructions.
Ability to communicate clearly and concisely with patients in person and over the phone.
Ability to operate a multi-line phone.
Demonstrate fiscal responsibility and follow practices that minimize waste.
Ability to establish and maintain positive relationships with employees, physicians, and managers.
Ability to work in an office environment, sit at a desk for extended periods, and use a computer for three to four hours at a time.
Valid and unrestricted driver’s license, as employees may be asked to work at another clinic site.

Nice To Haves

Associate degree.

Responsibilities

Greet patients warmly and professionally in person and over the phone.
Register patients, verify demographic and insurance information, and collect copays and outstanding balances as needed.
Coordinate patient flow and communicate with patients and clinical teams about issues affecting appointment timeliness.
Schedule follow-up appointments and collect copays and outstanding balances during checkout.
Perform administrative tasks such as chart preparation, emptying shred bins, maintaining the waiting room and restrooms, and distributing mail and interoffice documents.
Provide appropriate literature and patient education, including information about procedures, laboratory billing, and pathology turnaround times.
Answer calls and assist patients with appointment scheduling and cancellations, medical records, and referral questions.
Train and mentor new and current employees.
Follow HIPAA guidelines to protect patient privacy.
Maintain knowledge of departmental processes and protocols and participate in learning opportunities, staff training, and special projects as directed.
Perform other tasks as requested by management.