Front Desk Receptionist & Phones

West Michigan Dermatology • Holland Charter Township, MI

18h

About The Position

Front Desk Receptionists at West Michigan Dermatology provide caring, personalized service and efficiently manage patient flow in a busy practice. They are self-motivated, able to multitask, and uphold the practice’s vision of compassionate service and exceptional care in interactions with patients.

The role handles patient reception, registration, insurance verification, payments, appointment scheduling, and phone inquiries, while coordinating with clinical teams to support timely appointments. It also includes general administrative and facility-related tasks, sharing patient education materials, training and mentoring employees, and following HIPAA requirements and departmental protocols. Employees may be asked to work at a different clinic site to ensure coverage; a valid, unrestricted driver’s license is required, and mileage is reimbursed according to policy.

Requirements

• High school diploma required.
• Excellent command of English, including strong grammar, spelling, and punctuation.
• Ability to use multiple computer applications simultaneously for EMR documentation, insurance verification, scheduling, and payment collection.
• Computer literacy and ability to work with systems such as EMR, word-processing, and project-management programs.
• Ability to listen to, read, understand, and follow oral and written instructions.
• Ability to communicate clearly and concisely with patients in person and over the phone.
• Ability to work with a multi-line phone.
• Fiscal responsibility and awareness of cost containment and waste reduction.
• Ability to establish and maintain positive relationships with employees, physicians, and managers.
• Valid and unrestricted driver’s license.
• Ability to work in an office environment, sit at a desk for extended periods, and use a computer for 3–4 hours at a time.
• Ability to occasionally lift and/or move up to 25 pounds; perform the listed occasional physical activities; and meet the stated vision requirements.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Greet patients warmly and professionally in person and over the phone.
• Complete patient registration, including verifying demographic and insurance information, and collect copays and outstanding balances as needed.
• Manage patient flow by communicating with patients and clinical teams about issues that may affect appointment timeliness.
• Schedule follow-up care appointments and collect amounts due during checkout.
• Perform general administrative tasks, including chart preparation, emptying shred bins, maintaining the waiting room and restrooms, and distributing mail and interoffice documents.
• Provide appropriate literature and patient education, including information about procedures, surgery, laboratory billing, and pathology turnaround times.
• Answer phones and assist patients with appointment scheduling and cancellations, medical records, and referral questions.
• Train and mentor new and current employees.
• Follow HIPAA guidelines to protect patient privacy.
• Maintain knowledge of departmental processes and protocols and participate in learning opportunities, staff training, and special projects as directed.
• Perform other tasks as requested by management.
• Work at another clinic site when requested to ensure coverage; use a valid, unrestricted driver’s license for this operational requirement.

Benefits

• Competitive compensation.
• Health, dental, and vision benefits for full-time employees.
• Retirement package.
• PTO accrual and holiday benefits.
• Employee discounts on products and services.
• An environment that encourages professional growth and development.
• Mileage reimbursement in accordance with the Mileage Reimbursement Policy when working at another site.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED