Front Desk Agent

Marriott Vacations Worldwide•Hilton Head Island, SC

18h

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps provide Owners and guests with memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. Depending on the property or facility, the agent may also assist with bellman and runner duties. Specific duties may vary by property, team size, or facility.

Requirements

Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for an extended period.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to complete background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, and local attractions and activities.
Listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve issues.
Identify and explain room features, such as room-key use and the locations of ice and vending areas.
Follow up with Owners and guests to ensure their requests or problems have been resolved to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the property or facility.
Welcome and greet guests, anticipate their needs, and address those needs.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.