Front Desk Agent

Hyatt Vacation Ownership

18h

About The Position

At Hyatt Vacation Club, the Guest Services Agent helps provide Owners and guests with memorable vacation experiences in a supportive, friendly, and inclusive environment. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, coordinates with other departments to resolve issues, and follows up to confirm guest satisfaction. The agent also answers and routes telephone calls and may assist with bellman and runner duties depending on the property or location. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Be able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
A background check and drug screening may be required, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, and local interests and activities.
Listen and respond positively to guest questions, concerns, and requests; contact other departments to help resolve issues.
Identify and explain room features, such as use of room keys and locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when needed, depending on the facility or location.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.