File Clerk Jobs

About The Position

Requirements

• Grade 12 completion.
• Diploma, certificate, or related post-secondary training in Administration or a related field.
• Minimum one year of related experience in records management, filing, administrative support, or a similar role.
• Intermediate proficiency with Microsoft Office and electronic records management systems.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time management skills with the ability to manage competing priorities.
• Excellent interpersonal and communication skills.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• High level of professionalism, integrity, patience, and emotional intelligence.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Nice To Haves

• Experience using MCFD systems such as ICM and MIS is considered an asset.
• Knowledge and understanding of Sḵwx̱wú7mesh Úxwumixw history, culture, customs, land, and people is considered an asset.

Responsibilities

• Maintain and organize physical and electronic files for guardianship, resource, and family services teams.
• Create, retrieve, update, archive, and dispose of files in accordance with records management procedures and retention schedules.
• Manage records within electronic case management systems, including ICM, MIS, and Mustimuhw.
• Digitize and upload documentation to support accurate electronic recordkeeping.
• Respond to requests for file retrieval, archived records, and file transfers.
• Assist with troubleshooting file management issues and support staff in the use of case management systems.
• Ensure all documentation is accurately labelled, current, and compliant with policies, legislation, and delegation standards.
• Support quality assurance reviews and audits by maintaining inspection-ready files and records.
• Coordinate file transfers and information sharing with MCFD and other authorized agencies while maintaining confidentiality.
• Support the administration of FOIPPA requests and records-related inquiries.
• Collaborate with managers, social workers, and administrative staff to ensure file compliance and operational effectiveness.
• Incorporate Indigenous cultural protocols and support Ayás Mén̓men's mission of delivering culturally grounded services to Indigenous children and families.

Benefits

• extended medical and dental
• pension matching
• supplementary savings
• professional development budget