Facilities Engineer Jobs

About The Position

Requirements

• AAS or BS degree in Mechanical or Electrical Engineering or a related field, or equivalent professional experience.
• At least two years of experience in a data center or other critical environment.
• At least one year of experience with CMMS, ticketing, and monitoring platforms such as ScienceLogic, ServiceNow, or similar applications.
• At least one year of experience with monitoring systems such as BMS and EPMS.
• Knowledge of Configuration Management Database (CMDB).
• Proficiency with Microsoft Office Suite.
• Knowledge of, or willingness to learn, required software applications.
• US citizenship, required by law due to federal customer contracts.
• Ability to work flexible hours, including weekends and holidays.
• Ability to handle multiple simultaneous tasks under pressure while maintaining composure and professionalism.
• Ability to make reliable decisions in high-pressure situations.
• Excellent verbal, written, and listening skills when working with technical and non-technical people.
• Strong analytical and critical-thinking skills.
• Ability to work independently and as part of a team.
• Ability to work with frequent interruptions and refocus quickly.
• Ability to work and thrive in a matrix organization.
• Ability to make informed decisions to implement and carry out goals.
• Ability to maintain a sense of urgency.

Nice To Haves

• Thorough understanding of QTS products and services, with in-depth knowledge of ServiceNow and Nuvolo.
• Strong critical-environment background.
• Team-oriented, driven, energetic professional who enjoys building and growing capabilities within the business.

Responsibilities

• Run and coordinate major incident bridges and create incident review reports (IRRs).
• Answer phones and respond to facility requests.
• Provide technical support to troubleshoot facility issues.
• Respond to alarms and take appropriate corrective action or escalate according to Facilities Operations Service Center policy.
• Correlate changes that are causing alarms.
• Resolve or escalate incidents in accordance with QTS Service Level Agreements.
• Conduct basic troubleshooting and provide detailed notes when escalation is required.
• Identify opportunities for value-added process improvement.
• Determine when customer communication is needed based on customer impact.
• Identify patterns that could lead to issues and resolve or escalate them as needed.
• Manage the status, follow-through, resolution, and closure of created tickets.
• Follow up on inquiries that are not immediately resolved.
• Support facilities major incident management, EMPS/BMS alarm monitoring, remote troubleshooting, change control, procedural compliance and facilities program and application data integrity.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, including 11 annually; holiday compensation when worked.
• Paid time off (PTO), paid volunteer days, and floating holidays.
• Employee assistance program.
• Tuition assistance and tuition reimbursement program.
• Parental leave.
• Military leave assistance and military benefits package.
• QTS scholarship for employee dependents.
• Wellness program.
• Bonus eligibility for every employee; this position is bonus eligible.
• Stock Purchase Plan (SPP).
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.