Event Manager Jobs in Chicago, IL

About The Position

Requirements

• Minimum of 2 years of event management, convention services, catering, or hotel operations experience in a full-service hotel.
• Strong organizational and project management skills with the ability to manage multiple events simultaneously.
• Excellent written and verbal communication skills.
• Exceptional customer service mindset with a passion for creating memorable guest experiences.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office.

Nice To Haves

• Marriott experience preferred.
• Experience with Marriott systems, including CI/TY, Empower, or related event management software, is preferred.

Responsibilities

• Serve as the primary contact for clients after the sales process through event execution.
• Conduct planning meetings, site inspections, and pre-convention meetings with clients.
• Coordinate all event details including guestrooms, banquet functions, meeting space, audiovisual requirements, food and beverage, and special requests.
• Prepare Banquet Event Orders (BEOs), resumes, and other event documentation with accuracy and attention to detail.
• Communicate event requirements effectively with Operations, Banquets, Culinary, Engineering, Housekeeping, Front Office, Security, and all supporting departments.
• Monitor event execution to ensure client expectations are exceeded.
• Respond quickly and professionally to changes, special requests, and operational challenges.
• Build strong relationships with clients to encourage repeat business and positive guest satisfaction scores.
• Maintain knowledge of hotel products, services, and Marriott brand standards.
• Ensure billing accuracy and assist with post-event follow-up as needed.