Director Jobs

About The Position

Requirements

• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite software.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Proven leadership in managing multi-team lending operations across diverse consumer product lines.
• Deep understanding of centralized consumer lending workflows, funding processes, and compliance requirements.
• Ability to design and manage complex operational systems that span multiple channels and departments.
• Strong analytical skills with the ability to interpret performance data and drive process improvements.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams and external partners.
• Proficiency in lending systems, workflow automation tools, and reporting platforms.
• Strategic mindset with a focus on scalability, member experience, and operational integrity.
• Understand, model, and represent KCU’s core values.
• Bachelor’s degree in Business, Finance, or a related field.
• Minimum of 7 years of experience in lending operations, including at least 3 years in a leadership role.
• Demonstrated experience managing funding operations across centralized and indirect lending environments.
• Strong knowledge of regulatory requirements and compliance standards in consumer lending.

Nice To Haves

• Experience with lending systems such as Origence, Blue Sage, DealerTrack, MeridianLink, or Jack Henry.
• Familiarity with digital lending platforms and omnichannel member engagement strategies.
• Exposure to loan pool packaging, forward flow agreements, and non-organic lending partnerships.

Responsibilities

• Provide strategic leadership and oversight of all funding and processing teams within Centralized Lending, ensuring alignment with organizational goals and member experience standards.
• Design and implement operational frameworks that support seamless coordination across branches, contact center, and digital lending channels.
• Develop and enforce policies, procedures, and performance metrics to ensure timely, accurate, and compliant loan funding and documentation.
• Collaborate with Underwriting, Dealer Management, Lending Administration, and Technology teams to optimize workflows and resolve cross-functional bottlenecks.
• Lead initiatives to integrate funding operations with centralized lending platforms and automation tools, enhancing scalability and reducing manual touchpoints.
• Monitor and analyze funding volumes, turnaround times, exception rates, and quality assurance metrics to drive performance and accountability.
• Serve as a key liaison for vendor relationships and system integrations impacting funding operations (e.g., Origence, DealerTrack, MeridianLink).
• Coach and develop team managers and staff, fostering a culture of continuous learning, operational excellence, and career progression.
• Support strategic planning efforts related to forward flow, loan pool packaging, and non-organic lending partnerships.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Unlimited ORCA transit access through KCU for less than $45 a year