Director Jobs

About The Position

Requirements

• 5+ years of progressive IT operations leadership experience, with at least 5 years in a supervisory or management level role.
• Bachelor’s degree in computer science, Information Technology or equivalent certifications.
• Understanding of IT security frameworks, data protection, and compliance requirements.
• In-depth knowledge of Microsoft 365 products including Windows 11, Microsoft 365 applications, SharePoint Online, and Teams.
• Excellent working knowledge of end user technology including PC’s, peripherals, printers, mobile devices, etc.
• Working knowledge with multi-factor authentication, email content filtering, and endpoint security controls.
• Ability to clearly communicate technical concepts and details to individuals at all levels of the organization in both simple and complex depending on the audience.
• Must have a continuous improvement mindset

Nice To Haves

• Work in the Travel Management industry is a plus
• Experience working in a global team environment is a plus

Responsibilities

• Lead the IT help desk and support teams to ensure high-quality service delivery.
• Champion ITIL best practices in pursuit of continuous improvement
• Ensure up time, availability, and performance of all IT systems and services.
• Develop and maintain Standard Operating Procedures (SOP’s) for all service desk processes.
• Monitor and enforce service-level agreements (SLAs) for support services.
• Analyze support KPI’s to ensure expected service levels are being maintained
• Monitor incident, problem, and change management processes to minimize and eliminate disruptions.
• Coordinate end user audits and participate in risk assessments and disaster recovery activities.
• Manage and mentor a team of IT support specialists, set performance goals, and ensure optimal employee performance and engagement.
• Define clear roles and career paths, conduct performance evaluations, and foster team growth.
• Lead recruitment, onboarding, and training for IT staff.
• Plan and execute IT projects related to migrations and deployments.
• Collaborate with stakeholders to define business requirements and deliver technology solutions.
• Maintain accurate records of IT assets, software licenses, and warranties.

Benefits

• Medical
• Dental
• Vision benefits
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.