Front Desk Agent Moxy Hotel Downtown

LBA Hospitality•Atlanta, GA

1d•Onsite

About The Position

Provides excellent guest service in an efficient, courteous, and professional manner, following LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance hotel revenue. Responsible for total front office operations, acting as Manager on Duty as needed, responding immediately to guest requests, representing the hotel in the morning and afternoon hours, and maintaining thorough communication with management staff. Company associates have access to guestrooms and property, thus requiring honesty and trustworthiness. Potential associates must pass security clearances.

Requirements

Experience in FOSSE Marriott system
High school diploma or equivalent
Customer Service experience
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Knowledge of entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Marriott Bonvoy knowledge
FOSSE system knowledge
Reservations procedures
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Ability to multi-task, remain associate and guest service centric.
Ability to communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Ability to assist with guest issues with professionalism, maintaining a hospitable attitude.

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts through guest interaction.
Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
Assist in other areas: F&B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting, vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or requests to the manager.
Maintain certification from a responsible entity.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers.
Assist with folding linen according to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping, or food and beverage.