Director Of Operations Jobs

About The Position

Requirements

• Bachelor’s degree from an accredited university preferred.
• At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
• Minimum of 5 years of management experience, including demonstrated success leading managers and other leaders.
• Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
• Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
• Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
• Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Ability to evaluate operational metrics, identify improvement opportunities, and implement effective business strategies.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to establish performance standards and support employee development.
• Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.
• Ability to collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.

Nice To Haves

• Experience with continuous improvement methodologies, lean principles, and change management practices.
• Bachelor’s degree from an accredited university.

Responsibilities

• Provide strategic and operational leadership across a regional network of branches.
• Oversee branch managers and supporting teams.
• Establish performance objectives and manage budgets and forecasts.
• Implement initiatives to improve profitability, productivity, and operational efficiency.
• Support execution of the organization’s construction equipment strategy.
• Strengthen customer relationships and resolve service-related issues.
• Develop branch management teams and future leaders throughout the region.
• Evaluate operational metrics, identify improvement opportunities, and implement business strategies.
• Promote safety, continuous improvement, and exceptional customer service.

Benefits

• Competitive base salary of $175,000–$220,000 and performance-based incentive opportunities.
• Corporate bonus plan.
• Vehicle plan.
• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and company holidays.
• Professional development and leadership training.
• Opportunities for advancement within an established, growing organization.
• Collaborative work environment emphasizing safety, employee engagement, and continuous improvement.