Director of Facilities Maintenance - Operations Center
About The Position
The Director of Facilities Maintenance oversees maintenance operations throughout the Queens Public Library system, ensuring buildings, mechanical systems, equipment, infrastructure, and grounds remain safe, functional, efficient, and compliant with applicable requirements. Reporting to the Vice President of Facilities and Environmental Services, the Director manages preventive and corrective maintenance, supervises maintenance staff, coordinates contractors, oversees maintenance expenditures, responds to emergencies, and supports capital improvements to maintain reliable facilities and uninterrupted library services. The role requires 24/7 on-call availability and includes other duties as assigned. The Director leads facilities operations and preventive maintenance; regulatory compliance and life-safety work; staff supervision and workforce management; work orders and contractor management; capital projects and building improvements; budget and resource management; energy management and sustainability; and communication, documentation, and emergency preparedness. The position coordinates with library branches, custodial leadership, contractors, consultants, Capital Projects Management, procurement, and QPL leadership.
Requirements
- Associate degree in facilities management, building systems, engineering technology, construction management, or a related field.
- At least 8 years of responsible experience in facilities maintenance, building operations, and mechanical systems.
- At least 6 years supervising maintenance personnel and contractors, including supervision of a unionized workforce.
- Experience managing maintenance operations in a large, complex, multi-site facility.
- Knowledge of HVAC, electrical, plumbing, mechanical, building automation, and fire and life-safety systems, as well as applicable building codes and inspection requirements.
- Familiarity with NYC Local Laws, elevator inspections, RPZ/backflow prevention, environmental compliance, sustainability requirements, and workplace safety.
- Experience with budgeting, preventive maintenance programs, work-order systems, contractor oversight, and emergency response.
- Strong leadership, organizational, analytical, communication, documentation, and problem-solving skills.
- Proficiency with computerized maintenance management systems (CMMS) and standard office software.
- Availability 24/7.
- Valid driver’s license.
Nice To Haves
- Bachelor’s degree.
- Relevant technical licenses and certifications.
Responsibilities
- Direct systemwide maintenance operations covering HVAC, boilers, chillers, plumbing, electrical systems, building automation systems, elevators, fire protection systems, roofs, and building infrastructure.
- Develop and monitor preventive maintenance programs, conduct inspections, prioritize repairs, and address recurring deficiencies.
- Coordinate emergency response to leaks, flooding, utility failures, HVAC outages, elevator shutdowns, severe weather, and other conditions affecting building safety or operations.
- Coordinate required inspections, testing, permits, certifications, and corrective actions; maintain compliance calendars and accurate records, and ensure deficiencies are addressed within applicable deadlines.
- Coordinate regulated work with appropriately licensed contractors and qualified professionals.
- Supervise, train, and evaluate maintenance managers, supervisors, and personnel; establish expectations for attendance, productivity, workmanship, safety, and accountability.
- Coordinate staffing, work assignments, overtime, emergency coverage, and training in accordance with QPL policies and applicable collective bargaining agreements.
- Monitor employee performance and work quality, address deficiencies, and support staff development and succession planning.
- Establish and monitor work-order procedures, prioritizing requests by safety, compliance, urgency, and operational impact.
- Manage maintenance contractors and vendors, review scopes of work and estimates, monitor performance, and verify completed work and invoices against approved requirements.
- Track warranties, deficiencies, repeat repairs, and incomplete work; maintain supporting documentation and pursue corrective action when needed.
- Coordinate with procurement and FES leadership regarding contracts, service requirements, performance improvements, and cost reductions.
- Coordinate with Capital Projects Management, consultants, contractors, and QPL leadership on maintenance-related capital projects.
- Provide technical assessments and recommendations about building conditions, equipment replacement, infrastructure needs, and repair-versus-replacement decisions.
- Review proposed systems and equipment for reliability, maintainability, energy efficiency, and compatibility with existing infrastructure.
- Participate in inspections, commissioning, staff training, and project turnover; ensure operating manuals, warranties, system documentation, and required access credentials are provided and deficiencies tracked.
- Assist in preparing and monitoring the maintenance operating budget, including contracts, supplies, equipment, overtime, and emergency repairs.
- Evaluate expenditures, prioritize work based on risk and available funding, and identify savings without compromising safety, compliance, or essential services.
- Prepare budget projections, expenditure reports, project justifications, and recommendations supporting resource allocation and long-term asset preservation.
- Monitor building-system performance, energy consumption, HVAC schedules, and building automation controls to identify efficiency improvements.
- Support sustainability and emissions requirements, energy conservation initiatives, and equipment upgrades while maintaining occupant comfort and reliable operations.
- Maintain accurate work orders, equipment histories, inspection records, contractor reports, and incident documentation.
- Provide timely reports to the Vice President of FES regarding facility conditions, staffing, expenditures, compliance issues, major repairs, and operational risks.
- Coordinate with branch management and custodial leadership regarding maintenance needs, service disruptions, seasonal transitions, winterization, snow and ice preparedness, and severe weather response.
- Develop and implement maintenance procedures and emergency-response practices that support continuity of library operations.
- Perform other duties as assigned.
- Be available on call 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
