Director of Operations

Toys For Trucks • Appleton, WI

9d

About The Position

Toys For Trucks is seeking a strategic, results-driven operations leader to oversee operations across 26 retail and service locations in the United States and Canada. The Director of Operations leads and develops District and Store Managers, translates corporate objectives into field initiatives, and drives revenue growth, profitability, margin improvement, and overall P&L performance. The role monitors business metrics, establishes consistent operating processes, conducts store visits and business reviews, and champions excellent customer service. It combines strategic planning with hands-on field leadership and requires extensive travel to support managers, operational initiatives, and business performance. The position works closely with corporate teams and supports company growth in the automotive aftermarket industry.

Requirements

• 10+ years of multi-unit leadership experience with a track record of driving sales, profitability, and operational excellence in the automotive aftermarket, retail, or service industry.
• Strong business and financial acumen, including experience managing P&L performance, labor controls, inventory management, and operational metrics.
• Demonstrated ability to lead, coach, and develop high-performing teams and build leadership benches through succession planning.
• Strategic thinking and ability to translate vision into execution and drive results across multiple locations.
• Excellent written, verbal, and interpersonal communication skills, including the ability to influence and build trusted relationships at all levels.
• Strong organizational, leadership, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with NetSuite, Microsoft Office, and other business management systems.
• Valid driver's license, reliable transportation, and ability to travel extensively (40–60%) throughout the United States and Canada.
• Ability to meet physical demands, including standing for extended periods and lifting up to 40 pounds when necessary.
• High school diploma or equivalent required.

Nice To Haves

• Prior hands-on automotive, aftermarket accessory, or installation experience.
• Associate's or Bachelor's degree in Business, Operations, Management, or a related field.
• Experience supporting new store openings, acquisitions, and operational integrations.
• Deep knowledge of automotive aftermarket products, retail operations, and service-based business models.

Responsibilities

• Lead, coach, and develop District and Store Managers across 26 retail and service locations in the United States and Canada.
• Create and execute strategic plans to drive revenue growth, profitability, margin improvement, and overall P&L performance, translating corporate objectives into actionable field initiatives.
• Monitor sales, labor, productivity, average repair order (ARO), inventory performance, and operating expenses, and implement improvement plans as needed.
• Recruit, hire, retain, and develop talent; build a leadership pipeline through succession planning, coaching, and talent development initiatives.
• Standardize operational processes, procedures, and best practices to promote consistency, compliance, and brand alignment across locations.
• Conduct regular store visits, audits, and business reviews to evaluate performance, support teams, ensure compliance, and identify improvement opportunities.
• Champion a customer-first culture by maintaining service standards, resolving escalated customer concerns, and implementing long-term solutions.
• Collaborate with Finance, Human Resources, Marketing, Supply Chain, Merchandising, Purchasing, and other corporate partners on company initiatives and business growth.
• Travel to stores across the United States and Canada to coach managers, review performance, and support operational initiatives.

Benefits

• Health, dental, and vision insurance, eligible the first of the month following 30 days of employment.
• Company 401(k) with match, eligible following the 90-day introductory period.
• Employee discount program, eligible following the 90-day introductory period.
• Paid time off, eligible following the 90-day introductory period, with accrual-based earning up to 120 hours in the first year.
• Professional development opportunities based on performance and employee and company goals.
• Competitive pay/salary, negotiable based on experience.
• Work-life balance; Monday–Friday first-shift hours with occasional weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED