Director of Operations

Bold Reuse•Seattle, WA

10d•Onsite

About The Position

Bold Reuse is a full-service reuse platform that eliminates single-use waste. It serves stadiums, campuses, arenas, and large events, and is expanding its operations footprint into new US markets. The Director of Operations owns operational outcomes across sanitation, logistics, inventory, quality, safety, and operating costs in every market. This hands-on, in-person role is based at an operations facility in Seattle, Washington, or Portland, Oregon, with occasional travel to other markets. The Director reports to the CEO and leads the managers who run the wash hubs. The role is accountable for operational performance and client service, including the full operating P&L for sanitation and logistics; operational KPIs; service readiness and recovery; launching and scaling wash and logistics facilities; capacity planning; process efficiency and cost reduction; quality management and food safety; inventory and supplier management; and hiring, developing, and leading market managers and their teams. The Director is expected to use root-cause analysis and permanent corrective actions to resolve problems, improve throughput and unit economics, and ensure that operational decisions support client outcomes. The role models Bold Reuse’s competencies, with Ownership as the defining expectation: taking responsibility for results, anticipating issues, acting decisively, and closing the loop on root causes. Other expected competencies are Boldness, Intentionality, Leadership, Collaboration, Adaptability, and Loving (emotional intelligence, support for teammates, resilience, and a growth mindset). Bold Reuse can hire US-based candidates only.

Requirements

At least 7 years of operations leadership in manufacturing, warehousing, distribution, commercial laundry, food processing, or similar high-volume physical operations.
At least 5 years managing managers.
Proven experience rapidly scaling physical operations by opening or expanding plants, warehouses, or processing facilities and ramping them to target throughput and cost on a tight timeline.
Demonstrated efficiency improvements, with specific examples of reducing touches, labor hours, or cost per unit through process redesign, lean methods, or automation.
Hands-on experience building and managing quality-control programs, including standards, inspection, corrective action, and audits.
Experience in client-facing or service-level-driven operations where operational performance directly affected customer outcomes and retention.
Full P&L or cost-center ownership for an operation, with a record of meeting budget.
Strong analytical skills, including building ROI cases, managing operations using data, and working with operational systems and dashboards.
Clear, direct written and verbal communication with teams, executives, and enterprise clients.
Ability to work hands-on and in person at a Bold Reuse operations facility in Seattle, WA, or Portland, OR, and travel occasionally to other markets.
US-based candidate.

Nice To Haves

Food-safety or sanitation experience.
Experience in a fast-growing startup or with a multi-site rollout.
Lean Six Sigma Green Belt or higher, or equivalent continuous-improvement training.
Experience with commercial dishwashing, sanitation equipment, or reverse logistics.
Experience with HACCP, ServSafe, or health department compliance.
Experience supporting large live events or venues.

Responsibilities

Own the full operating P&L for sanitation and logistics across all markets, including labor, consumables, equipment, and facilities.
Own operational KPIs and report weekly on throughput, cost per item, touches per item, on-time and in-full delivery, service-level adherence, client satisfaction, quality escapes, and safety incidents.
Take accountability for operational problems, lead root-cause analysis, and implement permanent corrective actions.
Own client service delivery, including operational readiness, staffing, and post-event recovery.
Understand major clients’ operating models, event calendars, and sustainability goals, and design services to support them.
Define and meet account service-level commitments for delivery windows, inventory availability, cleanliness, and recovery rates.
Partner with Customer Success and Sales on onboarding, event readiness, and account reviews to align operational capability with client commitments.
Own client communication with Customer Success when service falls short, deliver fixes promptly, and provide clear corrective plans.
Plan, launch, and ramp wash and logistics facilities in new markets, from site selection and layout to equipment installation, hiring, training, and steady-state operation.
Create a repeatable market-launch playbook and plan capacity across markets so equipment, labor, and inventory keep pace with contracted demand.
Make build, buy, and partner decisions for equipment and facilities, supported by ROI cases.
Map processes from pickup through recirculation and reduce touches, handoffs, and waste.
Apply lean and continuous-improvement methods to improve throughput and reduce cost per item.
Identify and implement automation in sorting, washing, drying, inspection, and packing where justified by ROI.
Partner with product and engineering to incorporate operational data into the Circular Intelligence System and use it to guide decisions.
Own the sanitation quality management system, including written standards, inspections, testing, documentation, and audit readiness.
Ensure items meet food-contact sanitation standards and applicable health department and client requirements.
Track and reduce defects, rewash rates, and damaged or lost inventory; lead customer-facing quality responses and corrective action plans.
Manage reusable serviceware inventory throughout procurement, deployment, return, loss, and retirement.
Manage suppliers of equipment, chemicals, and materials to support growth at the right cost.
Hire, develop, and lead market managers and, through them, hourly operations teams.
Set clear goals and standards, support local problem-solving autonomy, build a culture of safety and accountability, and advance high-performing employees.