Deputy Director of Business Operations

City of New York • Queens, NY

5d

About The Position

The Deputy Director of Business Operations manages the operations of the Human Resources unit on behalf of NYCHA’s Asset & Capital Management (A&CM) Division, aligning services with organizational goals and operational excellence. The Business Operations Department supports A&CM through its Human Resources, Logistics, and Training units. The role leads teams across those functions and requires strategic, analytical, problem-solving, and interpersonal skills, along with demonstrated experience leading HR and Logistics teams.

NYCHA’s A&CM Division leads capital, sustainability, and resiliency programs across a $6 billion capital projects portfolio, along with property modernization and strategic asset-management activities. Its work aims to preserve and modernize NYCHA housing through portfolio planning, design standards, innovative financing and project delivery, stakeholder partnerships, and effective management of capital investments. The Division also pilots and scales sustainable and resilient practices and technologies.

The successful candidate will oversee 16 professionals across HR, Training, and Logistics; advise leadership on workforce and compliance matters; monitor a $52 million Personal Services budget and 375 headcount; maintain operational databases and reporting tools; and coordinate implementation of Workday for HR services across A&CM. Candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered, with additional eligibility provisions described in the posting.

Requirements

• Permanent civil service status in the title of Administrative Staff Analyst is required for consideration; candidates with permanent civil service status as Administrative Manager (NM) will also be considered.
• Demonstrated experience leading HR and Logistics teams.
• Strong strategic, analytical, problem-solving, and interpersonal skills.
• Either a relevant master’s degree and two years of satisfactory full-time professional experience in a listed or related area, including 18 months in an executive, managerial, administrative, or supervisory capacity; or a bachelor’s degree and four years of such professional experience, including 18 months in an executive, managerial, administrative, or supervisory capacity.
• For the experience pathway, supervision must include staff performing professional work in the areas described in the qualifications.
• NYCHA employees seeking transfer, promotion, title, or level changes must have served at least one year at their current location and in their current title and level, if applicable.
• Applicants must submit a resume, a cover letter detailing relevant experience and accomplishments, and contact information for three professional references.

Nice To Haves

• Prior ERP experience or related competency.

Responsibilities

• Oversee three teams totaling 16 professionals in Human Resources, Training, and Logistics, fostering high performance through data-driven performance management and continuous improvement.
• Recommend and coordinate implementation of HR and business-administration policy, procedural, and systems improvements across A&CM departments and with other divisions.
• Develop and maintain department-specific KPI analysis reports to evaluate and improve operational performance and support data-informed decisions.
• Advise leadership on compliance with Human Resources policies, civil service laws, labor relations, and collective bargaining.
• Serve as the Division’s primary HR authority and promote best practices in recruitment, compensation, employee records, promotion pathways, and discipline frameworks.
• Develop tracker analyses to monitor the Division’s $52 million Personal Services budget and 375 headcount, and recommend fund reallocations when appropriate.
• Manage databases and reporting tools that track activities and support the operational and administrative units of Business Operations.
• Ensure new hires receive training and the tools needed to succeed in their positions.
• Coordinate implementation of the Workday platform for managing HR services across A&CM staff.

Benefits

• Choice of medical coverage plans.
• Deferred compensation plans.
• Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager