Deputy Director of Business Operations
About The Position
The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority, with more than 177,000 apartments and responsibility for a citywide Section 8 leased housing program serving over 150,000 additional tenants. Its mission is to provide quality housing that is sustainable, inclusive, and safe while fostering economic mobility. NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability, and resiliency programs, including a $6 billion capital projects portfolio, and supports property modernization and strategic asset management. The Division works to preserve and modernize NYCHA buildings and apartments through portfolio planning, design standards, innovative financing and project delivery, stakeholder partnerships, and capital project management. It also pilots and scales sustainable and resilient practices and technologies. The Business Operations Department has Human Resources, Logistics, and Training units that provide operational support across A&CM. The Deputy Director manages the operations of the Human Resources unit on behalf of the Division and oversees three teams—HR, Training, and Logistics—with a total of 16 professionals. The role aligns these functions with organizational goals and promotes operational excellence. Candidates should bring strategic, analytical, problem-solving, and interpersonal skills, along with demonstrated experience leading HR and Logistics teams. The position requires permanent civil service status in the title of Administrative Staff Analyst for consideration, with candidates holding permanent civil service status as Administrative Manager (NM) also considered. Qualified persons with disabilities eligible for the 55-a Program may request consideration under that program in their cover letter. Applicants must submit a resume, a cover letter describing relevant experience and accomplishments, and contact information for three professional references. NYCHA employees applying for transfer, promotional, title, or level-change opportunities must have served one year at their current location and in their current title and level, if applicable.
Requirements
- Permanent civil service status in the title of Administrative Staff Analyst is required for consideration; candidates with permanent civil service status as Administrative Manager (NM) will also be considered.
- Demonstrated experience leading HR and Logistics teams.
- Strong strategic, analytical, problem-solving, and interpersonal skills.
- One of the following qualification paths: a master’s degree in a listed or closely related field and two years of satisfactory full-time professional experience in specified budget, management analysis, research, personnel, public administration, labor relations, or related areas, including 18 months in an executive, managerial, administrative, or supervisory capacity supervising professional staff; or a bachelor’s degree and four years of professional experience in those areas, including the required 18 months of qualifying supervisory experience.
- NYCHA employees applying for transfer, promotion, title change, or level change must have served one year at their current location and in their current title and level, if applicable.
- Submit a resume, a cover letter detailing relevant experience and accomplishments, and contact information for three professional references.
Nice To Haves
- Prior ERP experience or related competency for coordinating implementation of Workday.
- Eligibility for the 55-a Program; applicants seeking consideration under the program should indicate this in their cover letter.
Responsibilities
- Oversee three teams totaling 16 professionals in HR, Training, and Logistics, fostering a high-performance culture through data-driven performance management and continuous improvement.
- Recommend and coordinate implementation of HR and business administration policy, procedural, and systems improvements within A&CM and in collaboration with other divisions.
- Develop and maintain department-specific KPI analysis reports to assess operational performance and support data-informed decisions.
- Advise leadership on compliance with HR policies, civil service laws, labor relations, and collective bargaining.
- Serve as the Division’s primary HR authority, promoting best practices in recruitment, compensation, employee records, promotion pathways, and disciplinary frameworks.
- Develop tracker analysis reports to monitor the Division’s $52 million Personal Services budget and 375 headcount, and recommend fund reallocations when appropriate.
- Manage databases and reporting tools used to track activities and support Business Operations Department operational and administrative units.
- Ensure new hires receive training and the tools needed to succeed in their positions.
- Coordinate implementation of the Workday platform for HR services across A&CM staff.
Benefits
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
