Deputy Director of Business Operations

City of New York • New York, NY

23h • $135,000 - $150,000

About The Position

The Deputy Director of Business Operations manages the Business Operations Department’s Human Resources unit on behalf of NYCHA’s Asset & Capital Management (A&CM) Division, aligning operations with organizational goals and promoting operational excellence. The department provides HR, logistics, and training support across A&CM. Its HR unit handles vacancy transactions, backfills, classifications, progressive discipline, recruitment support, leave requests, and compliance with HR policies. The Logistics Unit provides document services, inventory and vehicle monitoring, equipment maintenance, and courier coordination. The Training Unit coordinates onboarding schedules and materials and organizes ongoing employee training.

The Deputy Director leads three teams comprising 16 professionals across HR, Training, and Logistics. The role oversees operational and administrative support, advises leadership on workforce policies and compliance, monitors the Division’s personnel-services budget and headcount, manages databases and reporting tools, and coordinates implementation of Workday HR services across A&CM. Candidates should demonstrate strategic, analytical, problem-solving, and interpersonal skills, as well as experience leading HR, Training, and Logistics teams.

Requirements

• Master’s degree from an accredited college in one of the listed fields or a closely related field, plus two years of satisfactory full-time professional experience in one or a combination of the specified budget, finance, management analysis, operations research, organizational research, program evaluation, personnel, public administration, recruitment, classification, employee relations, benefits, staff development, employment-program, labor-market, economic-planning, social-services, or fiscal-management areas; at least 18 months must be in an executive, managerial, administrative, or supervisory capacity supervising staff performing professional work in those areas; OR
• Bachelor’s degree from an accredited college and four years of professional experience in the specified areas, including at least 18 months of executive, managerial, administrative, or supervisory experience supervising staff performing professional work in those areas.
• Strong strategic, analytical, problem-solving, and interpersonal skills.
• Demonstrated experience leading HR, Training, and Logistics teams.

Nice To Haves

• Prior ERP experience or related competency.

Responsibilities

• Oversee three teams totaling 16 professionals in HR, Training, and Logistics, fostering a high-performance culture through data-driven performance management and continuous improvement.
• Recommend and coordinate implementation of HR and business-administration policy, procedural, and systems improvements across A&CM departments and in coordination with other divisions.
• Develop and maintain analysis reports with department-specific KPIs to evaluate and improve operational performance and support data-informed decisions.
• Advise leadership on compliance with HR policies, civil service laws, labor relations, and collective bargaining, supporting workforce management and risk mitigation.
• Serve as the Division’s primary HR authority and promote best practices in recruitment, compensation, employee-record management, promotion pathways, and discipline frameworks.
• Develop tracker analysis reports to monitor the Division’s $52 million Personal Services budget and 375 headcount, and recommend reallocations when appropriate.
• Manage databases and reporting tools used to track activities and support the Business Operations Department’s operational and administrative units.
• Ensure new hires receive training and the tools needed to succeed in their positions.
• Coordinate implementation of the Workday platform for HR services across A&CM staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Director