Deputy Director of Security

GardaWorld • New York, NY

1d • Onsite

About The Position

GardaWorld is seeking a Deputy Director of Security to support a key client account in Manhattan, New York. The role focuses on maintaining strong on-site performance and client satisfaction through relationship management, operational oversight, compliance review, financial and billing administration, data analysis, reporting, and support for security-related projects. The Deputy Director works with client contacts, local GardaWorld branch teams, and an executive sponsor to improve the client’s security program and meet contracted performance indicators.

The position also involves guiding clients through integration projects, contracts, RFPs, and onboarding; developing security and crisis management plans; preparing pricing estimates and communications; and applying financial forecasting and margin analysis. The listed salary is $100,000 per year. GardaWorld offers medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, life insurance options, and career growth opportunities.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least three years of experience in security operations, with a track record of handling increasingly complex responsibilities.
• Leadership and problem-solving skills, with the ability to manage multiple tasks.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven, and skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Project management experience and the ability to remain calm under pressure.
• Honest and ethical conduct aligned with the company’s values.
• Experience writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld branch teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager