Deputy Director of Security

GardaWorld • New York, NY

2d • Onsite

About The Position

GardaWorld is hiring a Deputy Director of Security to support a contract security services account in Manhattan, New York. The role is responsible for maintaining strong on-site performance, addressing client issues, communicating with key contacts, and improving the client’s security program. Duties also include compliance reviews, billing management, data analysis, reporting, project and onboarding support, presentations, and financial forecasting and margin analysis.

The position works closely with client contacts, GardaWorld branch teams, and executive sponsors to maintain contracted performance and deliver security services that meet client expectations. The posting lists a salary of $100,000 per year and describes benefits including medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, life insurance options, and career growth opportunities.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Leadership and problem-solving skills, with the ability to handle multiple tasks.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven, and skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Experience managing projects and remaining calm under pressure.
• Honest and ethical, aligning with the company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Able to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld branch teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Perform financial forecasting and margin analysis.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior