Director of Operations (6-12)

Papa Johns•Remote Office - KY, KY

About The Position

The Director of Operations leads General Managers responsible for corporate restaurant operations across a market of six or more restaurants. The role oversees people development, product quality, customer satisfaction, image management, restaurant profitability, and adoption of Papa John’s culture. It also ensures execution of company policies, procedures, programs, and systems, along with compliance with applicable federal, state, and local laws and ethical business practices. The Director sets market direction, develops operations leaders, drives sales growth and financial performance, and oversees market planning and real estate development. The position also works with corporate departments and operations teams to implement operational changes and new product training.

Responsibilities

Lead General Managers and supervise corporate restaurant operations across a market of six or more restaurants.
Ensure product quality, safe speed of service, customer satisfaction, image management, profitability, and assimilation into company culture.
Ensure compliance with company policies, practices, procedures, programs, systems, laws, and ethical business practices.
Use company resources effectively, manage scheduling and training deployment, provide necessary resources, visit restaurants regularly, and monitor delivery market sizes.
Stay current on operational changes, deploy changes using market resources, build relationships with corporate departments and operations teams, and deploy new product training.
Build and maintain a customer base through quality service, customer-oriented programs, community presence, and prompt, professional resolution of customer concerns and complaints.
Solicit customer feedback, share it with the team, and use it to improve restaurant operations and brand loyalty.
Recruit, develop, reward, and retain operations leaders; maintain adequate staffing; communicate expectations; conduct performance reviews; document performance issues; and take appropriate disciplinary action, up to and including termination.
Coach and develop team members by assessing development markets, establishing development plans, and conducting succession planning.
Identify sales-growth opportunities, establish a vision for market direction, implement targeted marketing and corporate development strategies, and monitor and adjust plans to meet or exceed business objectives.
Oversee financial goals through discretionary budgets, investments, and expenditures; participate in marketing co-ops; evaluate operational profitability and effectiveness using reports, measures, trends, budgets, comparables, manpower assessments, and calendars.
Conduct market planning and lead real estate development efforts, including assessing new building, relocation, and remodeling needs; obtaining corporate site approvals based on market needs and site analysis; maintaining landlord relationships; and overseeing budgets.